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About the Role
This role supports the execution and ongoing adherence to Synchrony’s enterprise Surveillance and RCSA assurance activities. It provides effective support and challenge across business processes through risk-based testing, issue identification, and partnership with process owners and key risk stakeholders. The position requires domain experience in risk management and testing, with the ability to independently assess control design and effectiveness to identify necessary enhancements for risk mitigation. Critical thinking and effective challenge to stakeholders regarding their processes, risks, and controls are essential.
Responsibilities
- Design and execute risk-based Surveillance testing to support detective monitoring of Surveillance activities across the organization.
- Perform independent quality assurance reviews of testing work, workpapers, and supporting documentation evidence.
- Design and execute risk-based RCSA testing to support detective monitoring of RCSAs across the organization.
- Design and execute risk-based RCSA content effective challenge activities to validate completeness, accuracy, and consistency of RCSAs.
- Identify process defects and control gaps, including the identification of issues, and communicate results to key stakeholders.
- Facilitate discussions with process owners and surveillance leaders to clarify expectations, resolve questions, and confirm required updates.
- Identify recurring execution themes and recommend updates to standards, guidance, and training materials.
- Maintain complete, organized, and traceable workpapers and supporting evidence.
- Support remediation validation and repeat-defect monitoring activities.
- Partner with Functional Governance, Issues Management, and Risk stakeholders as needed for escalated results.
- Track and report testing results, trends, and themes and prepare summary reporting for management, leadership and stakeholders.
- Monitor repeat issues and recurring control breakdowns to support sustainable resolution.
- Identify opportunities to streamline and improve assurance processes and reviews.
- Coach analyst(s) on quality assurance steps, documentation standards, and testing expectations.
- Perform other duties and/or special projects as assigned.
- Support the identification and implementation of solutions for enhancements to centralized tools, reporting, and technology to increase efficiency and effectiveness of Surveillance.
Requirements
- Bachelor's degree and a minimum of 4 years of experience in audit, risk testing, or surveillance experience, OR a high school diploma/GED and 7 years of audit, testing, or Surveillance experience of relevant subject matter expertise in risk management or governance.
- Demonstrated experience with control testing and transactional testing, control gap analysis, design evaluation and enhancements, and issue identification and remediation tracking.
- Demonstrated experience working with compliance and operational risk requirements.
- Knowledge of risk taxonomy, control taxonomy, or process mapping.
- Experience performing quality assurance reviews or second-level review of testing performed.
- Ability to adapt quickly to changing regulatory or business requirements.
- Demonstrated ability to execute testing activities and communicate results clearly to business and risk partners.
- Proven collaboration skills across functions and lines of defense to support effective risk mitigation.
- Strong written and verbal communication skills with the ability to present findings clearly to a variety of stakeholders.
- Strong critical thinking skills with the ability to identify patterns and trends, assess root causes, identify opportunities for process or standard enhancements, and support resolution of complex issues.
- Ability to manage multiple priorities, maintain high-quality documentation, and deliver work on time.
- Strong working knowledge of Excel and PowerPoint.
- Must be 18 years or older.
- Must have a high school diploma or equivalent.
- Must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process.
- Must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
- Legal authorization to work in the U.S. is required.
- Will not sponsor individuals for employment visas, now or in the future, for this job opening.
Skills
- Risk management
- Testing
- Control design assessment
- Control effectiveness assessment
- Risk-based testing
- Issue identification
- Quality assurance reviews
- Workpaper documentation
- Remediation validation
- Repeat-defect monitoring
- Excel
- PowerPoint
- Risk and Control Self-Assessment (RCSA) processes
- Compliance Requirements
- Operational Risk Framework
- Surveillance Program
- 1st Line Testing
- Data analysis
- Analytical thinking
- Collaboration
- Written communication
- Verbal communication
- Critical thinking
Location
- Near one of our Hubs
Work Type
- Remote
- Hybrid
- Office
- Full-time
Experience Level
- 4 years of experience in audit, risk testing, or surveillance
- 7 years of audit, testing, or Surveillance experience (if no Bachelor's degree)
Education Level
- Bachelor's degree
- High school diploma or equivalent
Salary/Compensations
- 90,000.00 - 155,000.00 USD Annual
- Eligible for an annual bonus based on individual and company performance.
Benefits
- Option to work from home near one of our Hubs or come into one of our offices
- In-person engagement activities such as regular business or team meetings, training and culture events required at nearest Hub (virtual or physical)
- Inclusive culture
- Employee Resource Groups (ERGs)
About the Company
- Synchrony is committed to building a future where we can all belong, connect, and turn ideals into action.
- More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.
- Proud to have an award-winning culture for all.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
- All qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.