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About the Role

Kate McLeod is seeking a Director, People & Business Operations to lead the People function and oversee a portfolio of corporate operations including legal coordination, employee technology, insurance, and risk. This senior internal People leader will report directly to the CEO and act as the primary liaison to external partners, ensuring issues are managed with clear context and recommendations.

Responsibilities

Own the employee lifecycle from offer through exit, including recruiting, onboarding, internal moves, and offboarding.
Manage the HRIS and employee records; coordinate payroll and benefits through our PEO; and administer leaves and accommodations.
Run performance and compensation cycles, including calendars, tools, documentation, and governance of the company’s leveling and compensation architecture.
Build manager tools for goal setting, feedback, development, performance management, and escalation across both salaried and Workshop teams.
Provide first-line employee relations support: advise managers and employees on sensitive matters, lead or coordinate investigations, and partner with employment counsel as needed.
Maintain clear policies, a current employee handbook, and workforce reporting; turn People data into actionable recommendations.
Keep the role architecture, organization chart, and job description library current and consistently used.
Lead change management and employee communications for new People processes, policies, systems, and practices.
Serve as the internal owner and CEO’s primary point of contact for outside HR advisors, counsel, IT partners, insurance brokers, and carriers.
Manage partner relationships, including scope, contracts, renewals, cost, service standards, and accountability.
Oversee employee account provisioning, access management, and related data privacy controls.
Coordinate recurring governance, risk, and compliance work, with clear calendars, owners, documentation, and escalation paths.
Lead selected CEO-sponsored projects related to people, legal coordination, technology, risk, or governance.

Requirements

Eight or more years of relevant experience across People Operations, HR, organizational effectiveness, management consulting, strategy, Chief of Staff, or business operations roles.
Meaningful hands-on work in organizational design, talent systems, performance and compensation, workforce planning, or change management.
Experience as a hands-on leader in a lean, growing organization.
Demonstrated sound judgment in employee relations and employment compliance.
Ability to identify risk and partner effectively with outside counsel and HR advisors.
Multi-state experience is strongly preferred.
Comfortable owning unfamiliar legal, technology, insurance, and risk matters.
Skilled at engaging subject-matter experts and translating their input into clear options for executive decision-making.
Experience supporting both salaried and hourly, frontline, or manufacturing employees.
Manufacturing, consumer products, or beauty experience is a plus.
Fluency with HRIS and PEO platforms, benefits administration, compensation governance, and workforce reporting.
A record of building clear, repeatable systems from partial foundations and reducing dependence on any single individual.
Strong program and project management skills.
Ability to coordinate multiple vendors, legal matters, and executive priorities simultaneously.
Clear, trusted written and verbal communication, particularly for policies, manager guidance, organizational change, and sensitive employee matters.
Empathy and discretion paired with an operator’s precision, accountability, and willingness to own adjacent work.

Skills

Organizational design
Talent systems
Performance and compensation management
Workforce planning
Change management
Employee relations
Employment compliance
HRIS
PEO platforms
Benefits administration
Compensation governance
Workforce reporting
Program management
Project management
Vendor coordination
Legal coordination
Risk management
Technology management
Communication

Location

Kingston, NY
Hudson Valley
New York City

Work Type

Hybrid
Full-time

Experience Level

Director
Senior

Salary/Compensations

$150,000-$180,000 base salary
Annual bonus eligibility
Equity participation

Benefits

Paid time off
Paid sick leave
Company holidays
Comprehensive medical coverage
Comprehensive dental coverage
Comprehensive vision coverage
Significant employer contribution to health coverage
401(k) retirement plan
Generous product program
Employee discount

About the Company

Kate McLeod is building the defining brand in solid body care, transforming deep moisturization into a daily practice of touch, connection, and care.
Our waterless formulas melt directly into the skin without dilution or fillers.
Our hero product, The Body Stone™, is clinically proven to boost moisture levels and keep skin hydrated for 72 hours.
We manufacture in our own Hudson Valley workshop and sell through katemcleod.com and retail partners including Sephora and Nordstrom.

Equal Opportunity

Kate McLeod is committed to building a diverse team and fostering an inclusive workplace.
We are proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law.