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About the Role
Turn thoughtful coordination into better experiences for seniors navigating ethno-specific, community-based mental health care. As a Program Support Coordinator, you’ll champion a unique patient care model defined by cultural insight, trust, and respect while also building your capacity in planning, coordinating, and managing events and programs. As the first point of contact for clients, families, and community partners, you set the tone for a welcoming and supportive experience. Your efforts will enable our interdisciplinary team to deliver high-quality care and drive program innovation knowing that essential clinical operations are managed effectively. Working within a hospital-affiliated clinic gives you the support of established systems, resources, and interdisciplinary expertise to strengthen your professional development. You’ll strengthen a service where seniors and families experience care that blends hospital-quality standards with culturally grounded approaches.
Responsibilities
- Support program planning, scheduling, and promotion (flyers, media, and partner agencies)
- Coordinate program logistics, including participant registration, class reminders, remote access links, materials preparation, classroom setup and deliver introductions
- Track and report program outcomes including attendance, participant evaluations, summaries, and other statistics
- Oversee day-to-day office administration, including managing phone calls and emails, coordinating room bookings, document management, taking meeting minutes and processing weekly timesheets
- Provide clinical support by completing inquiry and telephone screening forms, validating health cards, greeting and settling patients, checking identification, and sending replies to referrers
- Maintain a safe, organized, and well-functioning workspace by maintaining office cleanliness and supplies, troubleshooting and arranging maintenance for office equipment and systems, and supporting basic alarm and panic button communications
- Record admissions and discharges to provide a source of information for statistical reports
- Provide finance and accounting support by processing Pro-Card reports and statements, petty cash claims, cheques, receipts, finance and expense requisitions
- Prepare letters to request medical records and client authorizations and maintain log of requests and records received
- Coordinate volunteers including recruiting, training and supporting their development
- Assist Program Manager to prepare statistics, and annual reports
- Perform other duties consistent with the job classification as required
Requirements
- Successful completion of a Business Administration/Secretarial Diploma or Bachelor’s degree in human services or social service equivalent combination of education and experience
- Fluent in English, Cantonese and Mandarin, both oral and written communication
- Previous experience working in a hospital/health care/social services environment
Skills
- Strong communication and interpersonal skills
- Friendly, approachable and patient by nature
- Ability to build rapport quickly
- Structure and versatility
- Organization
- Strong understanding of how mental illness can present in older adults
- Empathy and thoughtful decision making
- Cultural sensitivity
- Ability to adapt approach to respect different perspectives on illness, caregiving, and privacy
- Calm and care when handling multi-step activities
- Proficiency with Microsoft (Word, Excel, PowerPoint, and Outlook)
- Familiar with electronic record and virtual meetings
- Ability to work independently, make decisions, exercise good judgement, and problem solve
- Excellent interpersonal skills
- Ability to work with staff and clients
- Ability to work in a collaborative team environment
- Demonstrated ability to empathize with patients/clients
- Demonstrated satisfactory work performance and attendance record
Work Type
- Casual
- Casual Relief
Education Level
- Business Administration/Secretarial Diploma
- Bachelor’s degree in human services or social service
About the Company
- Our Seniors’ Wellness Centre supports older adults (65+) who may benefit from culturally appropriate mental health services in Chinese.
- Our services are provided in Cantonese, Mandarin and English, and are guided by an innovative model of care that emphasizes wellness and early identification of mental illness for ethno-cultural older adults.
- Our inter-professional team (including psychiatry, nursing, and social work) provides timely access to culturally sensitive and linguistically appropriate support services for older adults, and their families/care partners.
- These services include assessments, treatments, supportive counselling, psychotherapy, psychoeducation, health promotion, and wellness programs.
- We also offer mental health and wellness seminars and workshops to the general public.
- An ambulatory service, we serve over 400 patients annually while also training interprofessional practitioners seeking to develop their competencies within this specialized area of care.