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About the Role

Join our Presidents House Coffee team as a Barista. Baristas are responsible for maintaining the highest standards for guests by providing quick, efficient, and professional service to ensure satisfaction. They will restock merchandise, keep the coffee bar clean, and ensure guest satisfaction.

Responsibilities

Restock merchandise
Keep coffee bar clean
Ensure guest satisfaction
Communicate effectively with guests and associates
Listen to, understand, and clarify concerns and issues raised by co-workers and guests
Remain professional in all situations
Work well in stressful, high-pressure situations
Understand and acknowledge proper uniform and grooming standards
Ensure that the lobby public areas are maintained and cleaned by liaison with housekeeping department
Assist with monthly inventory
Maintain a clean workspace throughout entire shift
Follow proper procedure for accepting credit cards and checks
Maintain a cash bank
Verify guest room numbers for room charges
Interact with other departments to ensure guest needs are satisfied
Adhere to proper food handling procedures
Utilize proper equipment uses and safety procedures

Requirements

Minimum 1 year customer service experience in food/beverage and/or retail environment
Previous cash handling and face-to-face customer service experience required
Ability to accurately and efficiently input information into MICROS
Ability to handle stressful situations while maintaining a calm and welcoming demeanor
Ability to work cohesively with co-workers both within and outside of your department
Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment
Must be TABC & Food Handler certified
Must be able to work a variety of shifts, including weekends and holidays
Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance
Requires frequent bending, reaching overhead, and twisting
Must be able to stand or walk for an extended period or for an entire work shift

Skills

Customer service
Communication
Active listening
Professionalism
Stress management
Cash handling
MICROS input
Prioritization
Organization
Food handling
Equipment use
Safety procedures

Location

Downtown Austin

Work Type

Full Time

Experience Level

1 year customer service experience

Education Level

TABC & Food Handler certified

Benefits

Free Downtown Parking
Associate Cafeteria with Daily Complementary Hot Meals
Medical, Dental, Vision
Employee Assistance Program
Telemedicine
Short Term & Long-Term Disability
401(K) Match
Pre-Tax Health Savings Account
Flexible Spending Amount
Exclusive Omni Associate Travel Discounts
Tuition Reimbursement
Adoption Services Aid
Pet Insurance
Legal Services
Paid Time Off
Friends & Family Discounts
Discounted E-Cornell Courses
Leadership Development Programs
Diversity & Inclusion Programs
Omni Support Center Internal Reward Program
Work/Life Balance

About the Company

Omni Austin Hotel Downtown blends Texas charm with modern luxury, offering guests and associates a one-of-a-kind experience that captures the true spirit of downtown Austin.
Omni associates thrive in a dynamic and upbeat environment, supported by comprehensive training, mentorship, and opportunities for career growth.
We foster a culture built on respect, gratitude, and empowerment.
Omni Hotels & Resorts is recognized for exceptional service and genuine hospitality.

Equal Opportunity

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.