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About the Role
Warranty and Repairs will be the point person for managing warranty repairs for aircraft components, ensuring cost recovery from manufacturers and maintaining supplier relationships.
Responsibilities
- Create repair orders for defective aircraft parts and components, outlining the specific issue, warranty details, and required repairs.
- Process warranty claims for purchase and repair of aircraft parts and tooling.
- Review warranty agreements and technical documents, including Service Bulletins and Airworthiness Directives, to identify warranty coverage.
- Communicate effectively with vendors, repair facilities, and internal departments to track repair progress, expedite overdue repairs, and reconcile invoicing issues.
- Analyze repair quotes ensuring compliance with warranty terms and identifying any discrepancies.
- Manage the return of unserviceable components for our exchange program.
- Issue return orders for components designated for exchange.
- Advise the purchasing group of required exchanges needed for stock replenishment based on warranty returns.
- Work with all internal stakeholders to ensure contractual commitments are met.
- Maintain records and files according to the company’s policy, including vendor audit forms.
- Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy.
- Other duties as assigned.
Requirements
- Minimum of 2-3 years of experience in warranty administration, preferably within the aviation industry.
- Strong understanding of warranty principles and contractual agreements.
- Previous experience in a technical repair role within aviation is an asset.
- Excellent analytical and problem-solving skills.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Experience with AMOS an asset.
- Exceptional communication and interpersonal skills to liaise effectively with various stakeholders.
- Ability to work independently and manage multiple tasks simultaneously in a fast-paced environment.
Skills
- Warranty Administration
- Aviation Industry
- Warranty Principles
- Contractual Agreements
- Technical Repair
- Analytical Skills
- Problem-Solving
- Microsoft Office Suite (Word, Excel, PowerPoint)
- AMOS
- Communication Skills
- Interpersonal Skills
- Independent Work
- Time Management
- Safety Management System (SMS)
Location
- Toronto (Billy Bishop Toronto City Airport - YTZ)
- Toronto (Toronto Pearson International Airport - YYZ)
- Ottawa (Ottawa Macdonald-Cartier International Airport - YOW)
Work Type
- Onsite
Experience Level
- 2-3 years
About the Company
- Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm.
- Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including a coast-to-coast domestic Canadian network, the U.S., Mexico, the Caribbean and Central America.
- Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®.
- Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.