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About the Role
Build long-term, profitable and collaborative relationships with clients to ensure they trust Mint as business advisors that can drive their businesses forward with our progressive creative work.
Responsibilities
- Meet and liaise with clients to discuss and identify their requirements.
- Work with internal teams to organize processes, timelines, and responsibilities that meet client briefs and budgets.
- Act as the point of contact for day-to-day matters specific to client programs.
- Serve as the key resource for the internal account team.
- Assist in the consistent delivery of client communications to provide updates and action plans.
- Support the Account Team in the administration, delivery, and maintenance of client documentation.
- Ensure Mint procedures are adhered to at all times, securing appropriate internal and external sign-offs.
- Manage calendars, forecasting, and booking of statuses, client meetings, and internal checkpoints.
- Proofread all materials at all stages of the project.
- Forecast and track key account metrics, presenting them to senior Account leaders.
- Identify and support the organic development of incremental business within existing client portfolios.
- Continuously explore, internalize, and share best marketing practices with the team.
- Elevate risks and collaboratively build solutions with the Account Supervisor or Director.
- Perform any other duties required by the Account Supervisor, Director, and/or Senior Management.
Requirements
- Requires at least 2-3 years of client service experience.
- Experience working with multiple departments within different disciplines.
- Agency environment experience is required.
- Ability to work independently, under pressure, and in a fast-paced environment while remaining highly motivated.
- This role requires weekend work and/or off-standard hours of program execution and occasional travel.
Skills
- Self-motivated with an appetite to succeed in a client service position.
- Clarity in written and verbal communication in a professional manner.
- Extremely detail-oriented, logical, work-oriented, and analytical.
- Ability to actively listen and ensure understanding.
- Adaptability.
Location
- Remote
Work Type
- Full-time
- Contract
Experience Level
- Mid-level
Salary/Compensations
- $50,000 to $65,000
About the Company
- Mint is an independent creative agency composed of individuals with multidisciplinary expertise across major marketing disciplines.
- The agency is driven by creativity and inspired by humanity, focusing on building brand love between companies and people.
- Mint operates through true partnership, acting as an extension of and advisor to its clients.
- The agency builds bespoke teams to collaborate on clients' business problems, producing creative work that positively impacts culture and the future.
- Values: Empathy, Optimism, Audaciousness, Progressiveness, Kindness.
Equal Opportunity
- Nothing in this job description is intended to limit or reduce any minimum employment standards or entitlements under the Ontario Employment Standards Act, 2000, as amended.