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About the Role
Reporting to the Director of Social Services/Social Services Supervisor, the Housing Specialist provides assistance and support to achieve permanent housing placement for all clients. The Housing Specialist also provides and documents clinical case management services for assigned clients according to the requirements of Urban Pathways and all regulatory and funding agencies. The Housing Specialist will be an active listener and provide high quality customer service and respond by exhibiting cross-cultural awareness with the ability to promote and contribute to an equitable and inclusive anti-racist organizational culture and environment.
Responsibilities
- Provides support and guidance to program staff in the execution of all housing related tasks.
- Reviews, completes, and makes recommendations on all housing applications.
- Manages and tracks all housing packages submitted to housing providers.
- Provides on-going follow-up to program staff and clients regarding housing status.
- Assists clients with completing relevant applications for housing subsidies and programs, and advocates on behalf of clients.
- Liaises with potential landlords and/or rental agents to ensure potential housing meets city and agency standards.
- Ensures successful and safe transition of clients into permanent housing and provides local community resources.
- Assesses client housing interview skills and assists them to achieve competency.
- Escorts clients to housing interviews as needed.
- Provides comprehensive case management services for assigned clients including entitlements, housing, employment/education/vocational training, medical/mental health/substance abuse services, and social/community integration.
- Provides counseling and support to clients on an ongoing basis including crisis intervention, training and support on daily living skills, assistance in problem solving, conflict resolution, and advocacy.
- Assesses client needs, develops service plans and/or service referrals to achieve client self-sufficiency.
- Conducts field work including home visits, escorting clients to appointments, and outreach.
- Facilitates client groups and staff training as required.
- Maintains housing tracking placement forms and reconciles all placements using client database system(s).
- Tracks and completes housing logs on a weekly basis.
- Prepares and verifies monthly housing placement reports.
- Maintains and submits all necessary documentation and reports accurately, timely, and as required.
- Enters progress notes after each client meeting within 48 hours.
- Completes Intake/Admission documentation within 24 hours of client admission.
- Documents assessments in client records within the required timeframe.
- Updates information in client records as required.
- Documents incidents and distributes related notices within 24 hours.
- Develops and maintains relationships with community services and resources.
- Networks with providers within and outside the DHS System to develop partnerships and housing referral opportunities.
- Attends and participates in external meetings with funding agencies, community groups, and housing providers.
- Communicates verbally and in writing in a professional manner at all times.
- Responds to all communications in a timely manner.
- Attends staff meetings, training, and supervisory sessions as required.
- Performs all other duties as assigned and as required.
Requirements
- Bachelor’s degree required.
- Master’s degree in social work or another related field preferred.
- A minimum of two years of clinical individual or group counseling experience preferred.
- Experience with NYC housing subsidies and programs required.
- Experience working with individuals experiencing homelessness, serious mental illness, substance use disorder, and involvement with the justice system preferred.
- Required to work a flexible schedule including weekends, holidays, and evenings.
- Ability to sit, stand, walk, bend, stoop, push, pull, lift (up to 25 lbs.).
- Desire to perform the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Comfortable with using public transportation to travel to and from various programs sites.
- Valid driver’s license with a clean driving record a plus.
- Valid housing license or certification if applicable.
Skills
- Proficiency in Google Suite & Microsoft 365, Videoconference, & technical online skills.
- Strong written and verbal communication skills.
- Ability to problem-solve and be resourceful.
- Foreign language skills a plus.
- A proactive person-centered approach.
- Experience in working with diverse communities.
- Cross-cultural awareness
- Ability to promote and contribute to an equitable and inclusive anti-racist organizational culture and environment.
Location
- New York City
Work Type
- Hybrid
- 4 days in office/1 day remote
Experience Level
- Minimum of two years of clinical individual or group counseling experience preferred
- Experience with NYC housing subsidies and programs required
Education Level
- Bachelor’s degree required
- Master’s degree in social work or another related field preferred
Salary/Compensations
- The salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills, and expertise.
Benefits
- Healthcare Coverage: Medical, dental, and vision insurance plans
- Retirement Savings: A 403(b) plan and a 401(a) with employer annual contribution
- Paid Time Off: Generous paid time off, including vacation, holidays, and personal days.
- Professional Development: Opportunities for continuous learning and professional development
- Flexible Work Arrangements
- Wellness Programs: Employee wellness programs, including fitness initiatives and mental health support.
- Employee Assistance Program (EAP): Confidential counseling and support services
- Employee Recognition: Recognition programs to celebrate and reward outstanding contributions.
About the Company
- Join UP! We are lighting the path home, one person at a time.