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About the Role
Systemiq is seeking a Level 1 IT Support Contractor to provide first-line technical support to staff, handling daily IT tasks such as hardware setup, ticket triage, and office technology support.
Responsibilities
- Respond to and resolve first-line IT support tickets, escalating complex issues as needed.
- Set up and configure hardware for new and existing staff.
- Support office print infrastructure, including troubleshooting printers.
- Manage user account requests, including password resets and access changes.
- Maintain accurate records of support requests and resolutions.
- Support onboarding and offboarding processes.
- Provide basic support for common software tools and internal systems.
- Monitor and maintain office wifi, troubleshooting connectivity issues.
- Keep IT policy documents up to date with ISO 27001 standards.
- Provide remote support to staff in other offices.
- Escalate recurring or systemic issues to the IT Operations Manager.
Requirements
- Prior experience in a first-line IT support or helpdesk role.
- Working knowledge of Windows 11.
- Working knowledge of Microsoft Office 365 and Microsoft Entra ID, including user and access management.
- Familiarity with common office hardware and basic network troubleshooting.
- Awareness of information security standards, ideally ISO 27001.
- Strong communication skills and a customer-focused approach.
- Ability to prioritize and manage multiple requests.
Skills
- Windows 11
- Microsoft Office 365
- Microsoft Entra ID
- User and access management
- Office hardware support
- Network troubleshooting
- Information security standards
- ISO 27001
- Communication skills
- Customer-focused approach
- Prioritization
- Ticketing systems (e.g. ServiceNow, solarwinds)
Location
- London
Work Type
- Hybrid
- Day rate contract
Experience Level
- First-line IT support experience
About the Company
- Systemiq is the system change company, working to accelerate the transition to a net-zero, nature-positive and more inclusive economy.
- As a certified B Corp, we partner with business, finance, policymakers and civil society to transform five interconnected systems: energy, nature and food, materials and circularity, sustainable finance, and urban transformation.
- We bring together strategy, policy, market design and capital mobilisation to deliver tangible results in the real economy.
- Founded in 2016, Systemiq has grown to a global team of more than 300 people across Brazil, France, Germany, Indonesia, Kenya, the Netherlands, the UK and the US, united by a singular focus on sustainability.
Equal Opportunity
- At Systemiq, we absolutely believe diverse perspectives are essential to driving system change.
- We are committed to creating an inclusive workplace where people feel respected, supported and able to do their best work.