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About the Role
This pivotal role is for an account leader who thrives at the intersection of client ambition, creative excellence, and business results, helping brands grow with confidence, clarity, and momentum. You will own a portfolio of culturally ambitious clients, partnering closely with strategy, creative, and production leadership to ensure breakthrough work is brilliantly delivered.
Responsibilities
- Build long-term client relationships by learning their business, adding value, and building trust.
- Drive growth across the client portfolio through organic expansion and deepened scopes of work, meeting annual growth targets.
- Proactively identify opportunities to expand Mint's impact across experiences, content, and campaigns using the Earned by Design ethos.
- Act as an integrated leader, speaking to all agency services and navigating departments through the creative process.
- Serve as the day-to-day senior partner across accounts, building relationships at multiple client levels.
- Elevate strategic partnership and service to ensure work solves real business problems.
- Advocate for the creative process, educating clients on achieving the best product and impact.
- Become an expert on client businesses to build long-term relationships grounded in trust, clarity, and results.
- Ensure work is connected across strategy, creative, and production.
- Champion an insight-led, culturally relevant, and results-driven approach.
- Keep teams resourced, aligned, and moving efficiently, supporting AI implementation.
- Contribute to portfolio-level P&L with accountability to monthly KPI results.
- Lead SOW development and scope management, handling scope creep conversations.
- Contribute to forecasting, revenue tracking, and profitability across the portfolio.
- Support and mentor account team members with clarity, accountability, and care.
- Partner with leadership and People & Culture on individual growth plans for account team members.
- Contribute to training and mentorship initiatives.
- Act as a culture carrier: celebrating wins, reinforcing standards, and setting the tone.
Requirements
- Experience leading client partnerships that go beyond the brief and expectations.
- Ability to help brands grow with confidence, clarity, and momentum.
- Experience owning a portfolio of culturally ambitious clients.
- Ability to partner closely with strategy, creative, and production leadership.
- Experience ensuring work is breakthrough and brilliantly delivered.
- Ability to be the connective tissue that keeps big ideas moving and clients returning.
- Experience building long-term relationships with clients.
- Experience driving growth across a client portfolio.
- Accountability to annual growth targets.
- Experience leveraging an ethos to proactively identify opportunities.
- Ability to show up as an integrated leader and thinker.
- Ability to speak to services across experience, content, and campaigns.
- Ability to navigate agency departments through the creative process.
- Experience as a day-to-day senior partner across accounts.
- Ability to build strong relationships at multiple levels of the client organization.
- Ability to elevate the level of strategic partnership and service.
- Ability to ensure work consistently solves real business problems.
- Ability to advocate for the creative process.
- Ability to educate clients on what's required to get to the best product and impact.
- Ability to become an expert on client's business.
- Ability to build long-term relationships grounded in trust, clarity, and results.
- Ability to ensure work across accounts is connected across strategy, creative, and production.
- Ability to champion an approach that is insight-led, culturally relevant, and results-driven.
- Ability to keep teams resourced, aligned, and moving efficiently.
- Ability to support AI implementation across planning, development, execution, and reporting.
- Ability to contribute to portfolio-level P&L.
- Accountability to monthly KPI results across accounts.
- Ability to lead SOW development and scope management.
- Ability to handle scope creep conversations with clarity and confidence.
- Ability to contribute to forecasting, revenue tracking, and profitability.
- Ability to support and mentor account team members.
- Ability to partner with leadership and People & Culture on individual growth plans.
- Ability to contribute to training and mentorship initiatives.
- Ability to show up as a culture carrier.
- Experience in a role central to building an agency for the future.
- Experience in an account practice that is integrated, strategic, and ambitious.
Skills
- Relationship building
- Growth driving
- Client partnership management
- Strategic thinking
- Creative collaboration
- Business development
- Integrated leadership
- Cross-functional team navigation
- Creative process advocacy
- Business problem-solving
- Project management
- Financial management (P&L, forecasting, revenue tracking)
- Mentorship
- Team leadership
- Culture building
Location
- Remote
Work Type
- Full-time
Experience Level
- Account Director
- Senior level
Salary/Compensations
- $100,000 to $120,000
About the Company
- Mint is an independent creative agency made up of culture creatures with multidisciplinary expertise across all major marketing disciplines.
- Driven by creativity and inspired by humanity, Mint focuses on brand love between companies and people.
- Mint's best work is done through true partnership, as an extension of and advisor to clients.
- Guided by core structure, Mint builds bespoke teams to collaborate on clients’ individual business problems to produce creative work that makes a positive impact on culture and the future.
- Values: Empathy, Optimism, Audaciousness, Progressiveness, Kindness.
Equal Opportunity
- Nothing in this job description is intended to limit or reduce any minimum employment standards or entitlements under the Ontario Employment Standards Act, 2000, as amended.