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About the Role
As a Content Design Senior Associate in Co-Brand Card, you will play an important role in shaping customer experiences through content, and building customer confidence across our products and services. Using your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework. While collaborating with cross-functional teams to ensure narrative consistency, your influence will extend to product design, architecture, and functionality.
Responsibilities
- Develop and implement content strategies for products and features, ensuring alignment with user experience principles and business objectives.
- Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience.
- Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement.
- Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences.
- Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences.
- Architect a scalable content system with clear governance and versioning to enable partner specific customization at scale across cards.
- Drive delivery at scale: manage content pipelines and release plans across multiple partner programs, set SLAs, and coordinate cross functional handoffs with Product, Engineering, Legal, and Marketing.
- Effectively communicate complex decision-making and rationale to establish buy-in and gain progress across stakeholders.
Requirements
- 3+ years of experience in content design, or equivalent expertise in editing, and writing - with a focus on digital products and platforms.
- Experience in creating content architectures, storytelling, and clear and concise writing.
- Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content.
- Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement.
- Proficient technical literacy in content platforms and understanding their impact on user experience.
- Adaptive learner in new financial services products and offerings.
- Champion inclusive, accessible language for a diverse audience.
- Background in content operations and familiarity with design systems/component libraries.
- Ability to translate partner agreements and regulatory requirements into actionable content standards and partner specific solutions.
- Ability to conduct detailed communications audit and high-volume delivery.
Skills
- Figma
- UX/UI design
Location
- Remote
Work Type
- Full-time
Experience Level
- Senior Associate
Benefits
- Comprehensive health care coverage
- On-site health and wellness centers
- Retirement savings plan
- Backup childcare
- Tuition reimbursement
- Mental health support
- Financial coaching
About the Company
- Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products.
- Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
- We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
- Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.
- We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
- The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money.
- Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.
Equal Opportunity
- We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
- We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
- We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
- Equal Opportunity Employer/Disability/Veterans