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About the Role
The Airport Shuttle Supervisor position is responsible for coordinating, executing, and reporting daily operations of the shuttle bus service, and providing direction, motivation, and guidance to Bus Operators and Fueler/Cleaners in an airport setting.
Responsibilities
- Conducts quality improvement inspections within assigned areas of responsibility.
- Ensures safety and satisfaction levels are meeting and/or exceeding expectations.
- Assures the highest quality of customer satisfaction.
- Assists with Training and Development.
- Provides guidance to Bus Operators and Fueler/Cleaners.
- Monitors the rotation of buses in service.
- Provides excellent customer service to guests; responds to guest inquiries courteously and gives directions.
- Leads and participates in a team to ensure the successful operation of the shuttle bus service.
- Conducts safety observations.
- Completes daily operational reports.
- Reports performance issues to Management.
- Establishes and maintains effective communication and working relationships with passengers, co-workers, managers, etc.
- Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities.
- Capability of working various shifts as Operations is 24/7.
- Implements corrective action in cases of team member disciplinary issues, ensuring necessary measures are taken to address performance or conduct concerns effectively.
- Provides leadership and direction to team members.
- Provides open communication between Bus Operators, Fueler/Cleaners, Management, and fellow Supervisors.
- Provides positive coaching to team members.
- Assists with the training of team members.
- Oversees adherence to daily and weekly Bus Operator and Fueler/Cleaner work schedules.
- Reports damaged, broken, and out-of-work features/items.
- Coordinates scheduling for extra service requests by client.
- Oversees and performs additional service requests.
- Provides training to all new team members.
- Attends and participates in all meeting and training sessions.
- Completes time sheets, validates time sheet accuracy, and delivers time sheets to the office.
- Performs all tasks and duties required of your team.
- Assigns buses to Bus Operators.
- Assigns tasks to Fueler/Cleaners.
- Completes required reports.
- Handles email communications.
- Can be positioned at Dispatch or in the Field.
- Performs miscellaneous duties as assigned.
- Ability to work in various weather conditions.
Requirements
- Must have a valid CDL A/B with Passenger Endorsement at time of application.
- Customer Service Experience.
- 1 year of similar work experience.
- Proficiencies with the use of online applications and Microsoft Office.
Skills
- Leadership
- Communication
- Customer Service
- Microsoft Office
Location
- Jamaica, NY
Work Type
- Full-time
- Flexible shifts
- Possible overnights
Experience Level
- 1 year of similar work experience
Education Level
- CDL A/B with Passenger Endorsement
Salary/Compensations
- $30.14 per hour
Benefits
- Comprehensive benefits package
About the Company
- ABM is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions.
- Over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
- ABM serves market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution.
- With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions.
- Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world.
- ABM: Driving possibility, together.
Equal Opportunity
- ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status.
- ABM is committed to working with and providing reasonable accommodation to individuals with disabilities.
- ABM participates in the U.S. Department of Homeland Security E-Verify program.
- ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military.
- ABM offers access to a world-class training program and ample opportunities to use skills developed while serving in the military.