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About the Role

This role is responsible for crafting and executing the digital strategy for applying to American Express products, focusing on enhancing and modernizing user journeys while reducing duplicative experiences and technical overhead. A key aspect involves ensuring digital experiences meet regulatory requirements and accessibility standards.

Responsibilities

Leading mission-critical initiatives aimed at reducing user friction, increasing automation and approval rates, and modernizing the digital ecosystem
Defining and evolving the product vision, strategy, and goals for the digital acquisition team
Improving efficiency, scalability, and time-to-market by optimizing and enhancing platform capabilities
Building in a scalable, reusable, and accessible way
Developing and maintaining outcome-driven product roadmaps that align to enterprise priorities and customer needs
Owning the end-to-end product discovery process, including forming hypotheses, defining objectives and key results (OKRs), evaluating tradeoffs, and validating solutions
Building strong partnerships with stakeholders across Design, Engineering, other Product teams, Marketing, Analytics, and Risk
Monitoring product performance and customer behavior, using data and insights to continuously refine priorities and improve outcomes

Requirements

3-5 years of experience in Product Management
Preferred experience in Digital web & native mobile applications
Nice to have background in front-end engineering and/or design
Preferred background working on design systems and/or component libraries
Working knowledge of agentic AI concepts and hands-on experience with prototyping tools
Ability to work cross-functionally with stakeholders and teams
Enthusiasm and passion for great products and demonstrated customer focus
Ability to take a collaborative approach to operate in a matrixed environment
Sense of urgency and enthusiasm in developing best-in-class products
Proactive – ability to find a way to solve problems regardless of how unclear they initially appear
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Skills

Product mindset
End-to-end thinking
User advocacy
Customer advocacy
Digital expertise
User focus
Accessible design standards
Independent thinking
Strategic thinking
Agile environment experience
Scrum experience
Cross-functional team collaboration
Excellent communication skills
Collaboration skills
Ability to simplify complex concepts
Stakeholder influence
Team alignment
Experience working in a regulated environment
Knowledge of compliance
Knowledge of controls
Knowledge of data governance
Knowledge of integrity processes

Work Type

Hybrid
Onsite
Virtual

Experience Level

3-5 years

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

About the Company

At American Express, our culture is built on a 175-year history of innovation, shared values, and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Equal Opportunity

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
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