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About the Role

Expeditors is seeking a professional to ensure smooth and timely clearance processes, accurate data entry, and customer satisfaction by following standard operating procedures and monitoring shipment reports.

Responsibilities

Ensure smooth and timely clearance process flow.
Ensure all customers standard operating procedures are followed as per the SOP.
Ensure accurate and timely data entry into our operating system.
Monitor shipment reports to ensure total customer satisfaction.
Support the Supervisor in allocating workloads and monitoring workboards to ensure internal KPIs are met.
Build and maintain strong relationships with customers and governmental Customs organizations.
Assist the manager and supervisor in responding to requests for information and providing market competitive pricing.
Assist in retention calls and complete customer reviews.
Monitor customs refunds by customs authorities.
Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
Mentor agents and ensure that a positive attitude is maintained within the team.
Allocate workloads within the team to ensure smooth operations during peak activity or staff absence.
Promote productivity tools within the team.
Be continuously open and positive to implementing new system changes and enhancements.
Use standard office equipment, including a computer with keyboard and mouse, phone, and fax/copy/scan machine.
Write with pencil/pen/marker.
Perform functions primarily while seated at a desk.
Exceed customer expectations by anticipating, understanding, and meeting needs.
Be proactive and timely in solving problems, including escalating to management when necessary.
Build rapport and exhibit empathy during interactions.
Consistently strive to improve customer satisfaction.
Consistently complete quality work that matches job expectations.
Be committed to operational excellence and continuous improvement.
Ensure all activities are compliant with company policies, procedures, code of business conduct, and government regulations.
Consistently meet deadlines.
Be punctual and reliable for planning purposes.
Be organized, manage own time effectively, and prioritize.
Display a willingness to accomplish job responsibilities and assist others.
Work in harmony with superiors and fellow workers.
Effectively listen to others and communicate in a professional manner, both internally and externally.
Provide relevant and timely information to co-workers, customers, and service providers.
Answer phone calls and respond to voicemails, emails, and other communication according to Expeditors' standards.
Exhibit and promote the company’s 10 cultural attributes.
Participate in training within the company’s guidelines, completing at least 52 hours of relevant training per year.
Complete required training in a timely manner.
Pursue professional development goals for self.
Ensure smooth and timely freight process flow according to Expeditors' operational procedures.
Follow customer's standard operating procedures and proactively notify customers of any issues.
Consistently meet KPI standards, as per company's procedures.
Ensure accurate and timely data entry into operational systems according to Expeditors' operational procedures and customer requirements.
Monitor exception reports for quick data integrity resolution.
Invoice customers the expected charges timely and accurately according to Expeditors and customer requirements.
Properly provision service provider charges to avoid reserves.
Follow proper credit approval processes to minimize risk and protect the company.

Requirements

Global logistics industry knowledge
Good computer skills (e.g., MS Excel, MS Word)
Fluent in English
Good knowledge of customs brokerage process and system essential
Good knowledge of incoterms

Skills

Exceptional Customer Service
Job Execution
Reliability
Collaboration
Communication
Culture
Personal Growth and Development
Timely and Accurate Shipment Processing
Timely and Accurate Data Entry
Timely and Accurate Billing and Accounting

Location

Seattle, Washington

Work Type

Full-time

Salary/Compensations

USD 60000 - USD 65000 - yearly

Benefits

Paid Vacation, Holiday, Sick Time
Health Plan: Medical
Life Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program
Growth opportunities within the company
Employee Referral Program Bonus

About the Company

Expeditors is a global logistics company headquartered in Seattle, Washington.
As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents.
Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.