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About the Role
Supports and performs key store functions including customer service, merchandising, inventory management, and omni activities to drive sales. Partners with management to understand store priorities and ensures adherence to company policies and asset protection standards.
Responsibilities
- Elevate in-store experience by modeling Customer Experience Leader (CEL) behaviors and coaching associate behaviors.
- Respond to customer and associate requests or feedback with a high sense of urgency.
- Ensure customers have a positive experience by maintaining store standards.
- Complete all tasks related to daily open/close including store cleaning, recovery and maintenance standards.
- Review and communicate action plans to ensure all tasks are completed.
- Improve metric-based goals by reviewing, understanding and communicating progress.
- Increase sales by leveraging inventory reports to maximize productivity and merchandise presentations.
- Ensure execution of processes related to audits, donations, transfers, mismates, and damages.
- Work closely with the Store Manager to ensure all policy and procedures are followed.
- Set clear expectations, participate, and follow up on all inventory related activities.
- Set clear expectations, participate, and follow up on all omni activities in store.
- Collect and submit all supply needs.
- Ensure a safe environment for customers and associates.
- Ensure all equipment is in good operating condition and report issues.
- Ensure associates are equipped to resolve customer concerns and know when to escalate.
- Support Store Manager with associate timekeeping activities.
- Support Store Manager in resolving associate relations matters.
- Provide feedback to the Store Manager on associate performance.
- Communicate associate relations issues to Store Manager for follow up.
- Recognize the store team through company recognition tools.
- Support development of the store team through training, coaching, feedback and motivation.
- Assist in recruiting, interviewing, and onboarding Store Associate candidates.
- Delegate and/or perform all other associate duties within store.
- Perform other duties as assigned by the Store Manager and/or Co-Manager.
Requirements
- Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
- Ability to develop collaborative working relationships.
- Good verbal and written communication skills.
- Ability to move with tempo and hold team accountable to meet time bound expectations.
- Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
- Proficient in the use of technology to successfully engage in customer interactions.
- Ability to spend up to 100% of working time standing or walking around the store.
- Ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
- Stoop, kneel, crouch or crawl on a frequent basis.
- Minimum 2 years management experience.
- Minimum high school graduate or equivalent.
- Some college preferred.
Skills
- Customer Service
- Merchandising
- Inventory Management
- Omni Activities
- Communication
- Technology Proficiency
Experience Level
- 2 years management experience
Education Level
- High school graduate or equivalent
- Some college preferred