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About the Role
The System Administrator will manage technology infrastructures for multiple clients across various industries, supporting and maintaining servers, desktops, firewalls, network equipment, software applications, and backup systems. We seek a technologically savvy, detail-oriented, and self-motivated individual capable of providing outstanding client service.
Responsibilities
- Deploy complex solutions involving Exchange, VMWare, and Windows Server.
- Coordinate internal and external resources and vendors.
- Build new network and server environments.
- Manage, maintain, and upgrade existing servers, networks, and desktops.
- Maintain healthy working relationships with multiple customers, manage expectations, and communicate status updates.
- Understand customer business processes and goals, and recommend technology solutions.
- Solve complex technical problems, including software deployments, server/desktop hardware issues, and software problems.
Requirements
- Bachelor's degree or 2-3 years of IT management experience.
- Minimum 1 year as a network/system administrator, IT manager, or IT consultant.
- Prior experience handling multiple customers in an IT consultancy or MSP is a significant advantage.
- Knowledge of common business operating systems and applications, including Windows, Windows Server, and Office.
- Solid understanding of network technology and related concepts (LAN/WAN, TCP/IP, DNS, DHCP, VPN, SMTP, etc.).
- Strong interpersonal communication skills, both written and verbal.
- Ability to interface professionally with customer executives and employees.
- Ability to see problems through to resolution and communicate progress and results to customers.
Skills
- Microsoft Exchange
- VMware
- Hyper-V
- Remote Desktop Services
- Windows Server
- SQL Server
- Firewalls (Fortinet, Palo Alto, etc.)
- Active Directory
- Group Policy
- Client Operating Systems
- Networking
- Microsoft Azure
- Office 365
- Amazon Web Services (AWS)
Location
- Austin
Work Type
- Onsite
- Full-time
Experience Level
- Minimum 1 year as a network/system administrator, IT manager, or IT consultant
- 2-3 years of IT management experience
Education Level
- Bachelor's degree
Benefits
- Medical, dental, and vision insurance
- Life insurance
- Long-term disability
- Paid vacation
- Paid holidays
- Simple IRA for eligible employees
- Stocked Snack Bar
- Company-sponsored outings
- Fitness center onsite
About the Company
- Sigma Information Group, Inc. has provided high-level technology services to clients in Austin and throughout the US since 2000.
- We offer technical solutions for small and medium-sized businesses, including managed IT services, project management, managed cloud services, backup and disaster recovery solutions, and web and application development.
- The Sigma team comprises intelligent and motivated individuals from diverse backgrounds who contribute equally to the company's success.
- System Administrators at Sigma are excellent problem solvers with a unique ability to explain technical details to non-technical customers.
- Our administrators ensure customers receive a high level of service and professionalism while managing realistic expectations.