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About the Role
The Business Analyst, Technology Programs provides direct support to JetBlue IT initiatives by supporting the Project Manager(s), Project Team, and IT Leadership in the development of materials in support of the discovery/initiation, planning, and execution of IT projects. The Business Analyst independently supports assigned projects and non-project tasks from start to finish, with a particular emphasis on requirements discovery, analysis, stakeholder facilitation, and ensuring business needs are clearly understood before solution development begins. The Business Analyst may occasionally serve as the project lead on smaller and/or well-defined projects or provide support to IT Managers in project initiation activities.
Responsibilities
- Actively support an assigned portfolio of projects from start to finish in accordance with JetBlue IT policies and processes; produce clear, detailed project scoping and design documentation to be used by technical specialists to build appropriate solutions
- Independently lead requirements discovery and facilitation sessions to elicit, analyze, and document clear, traceable business and functional requirements using interviews, document analysis, requirements workshops, business process descriptions, use cases, scenarios, task and/or workflow analysis, and other appropriate techniques
- Critically evaluate information gathered from multiple stakeholders, challenge assumptions, ask probing questions to understand the underlying business need, reconcile conflicting requirements, and translate high-level ideas into well-defined requirements before solution development begins
- Drive and challenge business units on their assumptions, clarify desired business outcomes, and ensure requirements are based on clearly understood business needs
- Collaborate with developers, data engineers, architects, subject matter experts, and other IT crewmembers to establish the technical vision and analyze tradeoffs between usability and performance needs
- Ensure that approved requirements are developed in sufficient scope and detail to result in the delivery of a solution that meets customer needs as they perceive them
- Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver clear, complete requirements documentation
- Support testing and validation activities by ensuring alignment with business requirements, assisting with test cases, reviewing QA/UAT results, and supporting defect triage and prioritization.
Requirements
- Experience supporting data, analytics, dashboard, or reporting initiatives
- Working knowledge of industry standards in business analysis, project management, and development methodologies (PMBOK, Agile Methods, etc.)
- Working knowledge of risk management and quality assurance standards and methodologies
- Demonstrated analytical skills and a thorough understanding of how to interpret business needs and translate them into clear application and operational requirements
- Strong interpersonal and demonstrated facilitation skills, including the ability to independently lead stakeholder discussions, motivate and influence others, and foster a positive, collaborative team environment
- Strong customer service ethic and an understanding of how IT is delivered to the Customer
- High tolerance for working in a dynamic and shifting environment and able to readily embrace and participate in change initiatives
- Knowledge of technology fundamentals and concepts; ability to work well with others and complete tasks with minimal supervision
- Effective time management and prioritization skills
- Certified Business Analyst Professional (CBAP) or other relevant Business Analysis certification
- Bachelor’s Degree in a related field; OR demonstrated capability to perform job responsibilities with a High School Diploma/General Education Development (GED) Diploma and (4) four years of related work experience supporting projects with business user and IT components
- Four (4) years of experience performing Business Analyst responsibilities supporting technology initiatives with business and IT stakeholders
- Strong working knowledge of Microsoft Office Suite, including Outlook, Excel, Word, and Visio
- Excellent verbal and written communication skills
- Ability to interact professionally with diverse stakeholders at all levels of the organization
- Ability to review, consolidate, communicate and reverse-engineer complex technical and systems documentation
- Working understanding of data tables, data relationships, dashboards, and reporting concepts; experience defining dashboard and reporting requirements. SQL development experience is not required
- Experience working with SAP or similar enterprise systems
- Regular attendance and punctuality
- Potential need to work flexible hours and be available to respond on short notice
- Able to maintain a professional appearance
- Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun
Skills
- Business analysis
- Requirements gathering
- Business systems analysis
- Business requirements
- Sql
- Agile
- Microsoft Office Suite
- Outlook
- Excel
- Word
- Visio
- SAP
Location
- Long Island City, NY
Work Type
- Contract
- Remote
Experience Level
- Intermediate Level
- Four (4) years of experience performing Business Analyst responsibilities supporting technology initiatives with business and IT stakeholders
Education Level
- Bachelor’s Degree in a related field
- High School Diploma/General Education Development (GED) Diploma
Salary/Compensations
- $50.00 - $50.00/hr
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
About the Company
- We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
- We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
Equal Opportunity
- The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
- San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
- Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
- Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.