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About the Role

Join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers across all industries gain the best value and service from AWS. As a Sr. Technical Account Manager (TAM), you will support and influence customers' innovation across all technology areas. This is not a sales role, but an opportunity to be the principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to Fortune 500 enterprises, serving as their advocate to AWS product teams.

Responsibilities

Craft and execute technical cloud strategies to drive customer adoption and use of AWS services.
Represent AWS at the customer and drive discussions with senior leadership regarding operational excellence, cloud maturity, support, and risk management.
Provide advocacy and strategic technical guidance to plan and build solutions using best practices.
Proactively keep the customers AWS environments operationally healthy.
Understand customer business/operational needs and technical challenges to help them achieve the greatest value from AWS.

Requirements

5+ years of design/implementation/operations/consulting with distributed applications experience
5+ years of technical engineering experience
Experience in a 24x7 operational services or support environment
Experience in internal enterprise or external customer-facing environment as a technical lead
Experience with AWS services or other cloud offerings
Understanding of the AWS Well-Architected Framework pillars and ability to properly apply them to existing or new customer architecture, implementations, and/or solutions
Work safely and cooperatively with other employees, supervisors, and staff.
Adhere to standards of excellence despite stressful conditions.
Communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service.
Follow all federal, state, and local laws and Company policies.
Exercise sound judgment.
Effectively manage stress and work safely and respectfully with others.
Exhibit trustworthiness and professionalism.
Safeguard business operations and the Company’s reputation.

Location

USA, CA, Mountain View
USA, CA, SAN FRANCISCO
USA, CA, San Diego
USA, GA, Atlanta
USA, IL, Chicago
USA, NY, New York
USA, TX, Dallas
USA, TX, Houston
USA, VA, Arlington
USA, WA, Seattle

Work Type

Onsite

Experience Level

Senior

Salary/Compensations

USA, CA, Mountain View - 176,600.00 - 239,000.00 USD annually
USA, CA, SAN FRANCISCO - 176,600.00 - 239,000.00 USD annually
USA, CA, San Diego - 153,600.00 - 207,800.00 USD annually
USA, GA, Atlanta - 153,600.00 - 207,800.00 USD annually
USA, IL, Chicago - 153,600.00 - 207,800.00 USD annually
USA, NY, New York - 169,000.00 - 228,600.00 USD annually
USA, TX, Dallas - 153,600.00 - 207,800.00 USD annually
USA, TX, Houston - 153,600.00 - 207,800.00 USD annually
USA, VA, Arlington - 153,600.00 - 207,800.00 USD annually
USA, WA, Seattle - 153,600.00 - 207,800.00 USD annually

Benefits

Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave

About the Company

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform.
We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Inclusive Team Culture: Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth: We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance: We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Equal Opportunity

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.