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About the Role
ARS-Rescue Rooter is seeking an experienced Sales Manager to lead their in-home sales team and oversee the Retail Alliance Lead Generation Program in the greater Boston market. This role provides leadership and oversight of the sales department, including management coverage during the Sales Manager's days off, and focuses on hiring, training, coaching, and performance management for both in-home sales representatives and retail lead generators.
Responsibilities
- Support the performance and day-to-day operation of the in-home sales department.
- Provide primary management coverage and oversee sales operations during the branch Sales Manager’s scheduled days off.
- Assist with interviewing, candidate selection, hiring, and onboarding of in-home sales representatives.
- Train, coach, and develop sales representatives based on individual and team needs.
- Conduct sales meetings, individual coaching sessions, ride-alongs, and performance reviews.
- Monitor sales results, appointment conversion, close rates, average ticket, revenue, and other key performance indicators.
- Identify performance gaps and create coaching plans to improve individual and team results.
- Reinforce the company’s sales process, customer service expectations, and ethical sales practices.
- Help manage daily appointment coverage, scheduling needs, and lead distribution.
- Address employee, customer, and operational concerns when serving as the acting sales leader.
- Maintain clear communication with the General Manager and branch Sales Manager regarding performance, staffing, and follow-up needs.
- Oversee the performance and day-to-day operation of the Retail Alliance Lead Generation Program throughout the Boston market.
- Recruit, hire, onboard, train, schedule, coach, and develop a team of retail lead generators.
- Establish clear expectations for productivity, professionalism, attendance, customer engagement, and lead quality.
- Spend time inside retail partner stores providing hands-on coaching and performance support.
- Observe employee interactions and provide immediate, practical feedback to improve customer engagement and lead-generation results.
- Build and maintain strong relationships with retail store leaders and branch leadership.
- Meet with store leadership to review results, resolve concerns, and identify opportunities for improvement.
- Use KPIs, staffing reports, conversion metrics, and performance trends to improve scheduling, store coverage, productivity, and results.
- Ensure the program maintains an effective presence in the highest-opportunity locations and during peak customer traffic.
- Hold team members accountable through consistent coaching, performance conversations, and documented follow-up.
- Coordinate store events, promotional activities, and other lead-generation initiatives.
- Communicate staffing needs, performance updates, and operational priorities to branch and retail leadership.
- Ensure retail-generated opportunities are properly supported throughout the in-home sales process.
- Promote a positive, customer-focused culture built around accountability, teamwork, and results.
Requirements
- Proven experience leading and coaching an in-home sales team, preferably within HVAC, plumbing, electrical, home improvement, or another in-home service industry.
- Experience interviewing, selecting, hiring, onboarding, training, and managing sales professionals.
- Experience managing retail lead generators, brand ambassadors, retail sales representatives, or a similar customer-facing team.
- Demonstrated success improving sales performance and measurable business results.
- Strong knowledge of sales KPIs, including lead conversion, close rate, average ticket, revenue, and individual representative performance.
- Ability to use dashboards, reports, staffing data, and performance trends to make informed decisions.
- Strong leadership, communication, coaching, and performance-management skills.
- Ability to provide confident leadership and make sound decisions when the branch Sales Manager is unavailable.
- Ability to build productive relationships with retail partners, store leadership, employees, and branch management.
- Strong organizational and problem-solving skills with the ability to manage multiple teams, locations, and priorities.
- Comfortable dividing time among the branch office, the field, and retail partner stores.
- Availability to work evenings and weekends based on business needs.
- Valid driver’s license and ability to travel regularly throughout the Boston market.
- Proficiency with Microsoft Office and basic reporting tools.
- Related experience, advanced training, or equivalent education may be considered.
Skills
- Sales Management
- Team Leadership
- Coaching
- Performance Management
- Recruiting
- Onboarding
- Training
- Sales KPIs
- Customer Relationship Management
- Retail Management
- Lead Generation
- Microsoft Office Proficiency
- Reporting Tools
Location
- Stoughton, MA
- Boston market
Work Type
- Full-time
- Office
- Field
- Retail partner locations
Experience Level
- Experienced
Salary/Compensations
- $100,000–$120,000 per year
Benefits
- Year-round, stable work
- Competitive salary with bonus opportunities based on team performance
- Company vehicle, gas card, and maintenance plan
- Paid training and ongoing professional development
- Medical insurance plans available after 31 days, with plans starting as low as $5 per week
- Dental and vision insurance
- Health Savings Account (HSA) or Flexible Spending Account (FSA)
- 401(k) with company match
- Paid time off and paid holidays
- Company-paid life insurance
- Employee discounts and career-growth opportunities with a national brand
About the Company
- American Residential Services (ARS) is the nation’s largest provider of residential heating, cooling, plumbing, and electrical services.
Equal Opportunity
- ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws.