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About the Role
HUB International is seeking a Commercial Account Assistant to support the Surety Practice in downtown Toronto. The ideal candidate is responsive, handles high volume, possesses strong customer service skills, and is eager to learn and support a growing niche market.
Responsibilities
- Prepare and process surety bond documentation across Canada.
- Answer client queries and communicate with insurance companies.
- Upload documentation to various systems and set up electronic client files in Epic.
- Maintain an effective abeyance system.
- Assist and support Account Managers and respond to client inquiries.
- Perform all other duties as assigned by the Account Team.
Requirements
- Typically, 2+ years of administrative support experience required.
- RIBO Licensed is an asset.
- Surety knowledge or experience is an asset.
- Proficient in Microsoft Office: Word, Excel and Outlook, and other technologies like Adobe.
- Strong organizational, time, and client management skills.
- Detail-oriented with strong initiative and follow-up skills.
- Effective communication skills: verbal and written.
- Strong team player.
- Proactive and customer-focused approach.
- 1-2 years of relevant experience.
Skills
- Microsoft Office (Word, Excel, Outlook)
- Adobe
- Organizational skills
- Time management skills
- Client management skills
- Detail-orientation
- Initiative
- Follow-up skills
- Verbal communication skills
- Written communication skills
- Teamwork
- Proactive approach
- Customer focus
Location
- Downtown Toronto
Work Type
- Full-time
Experience Level
- 1-2 years
- 2+ years
Salary/Compensations
- $48,000-$55,000
Benefits
- Extended health benefits
- Disability insurance
- RRSP matching
- Paid-time-off benefits
- Eligible bonuses
- Commissions for some positions
About the Company
- HUB International is a premier insurance brokerage with an expansive network of over 20,000 professionals across 500 offices in North America.
- Service defines HUB International, extending to clients, employees, and communities.
- Regional offices are actively engaged in local initiatives.
- HUB International uses limited AI and automation tools within recruitment systems to enhance efficiency and candidate experience; all hiring decisions are made through human review.