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About the Role
The Pharmacy Help Desk Representative will provide assistance to pharmacies and internal servicing representatives, addressing and resolving issues related to reimbursement, policy utilization, and process streamlining through pharmacy education. The role functions as a pharmacy advocate, aiming to achieve service level goals and increase pharmacist satisfaction. Responsibilities include prior authorization entry, supporting the pharmacy department with projects, and training new representatives. Occasional holidays, weekends, overtime, and on-call responsibilities are required.
Responsibilities
- Provide assistance to pharmacies and internal servicing representatives.
- Address and resolve pharmacy issues regarding reimbursement, proper utilization of policies and procedures.
- Coordinate resolution to streamline the process through pharmacy education.
- Function as a pharmacy advocate.
- Assist with the entry of prior authorization.
- Support the pharmacy department with projects and assignments.
- Assist with the training of new pharmacy help desk representatives.
- Perform occasional holidays, weekends, overtime, and on-call responsibilities.
Requirements
- High School diploma or GED required; Associates degree preferred.
- One (1) year of customer service/call center operations experience to include six (6) months of pharmacy experience required; OR pharmacy tech certification required.
- General knowledge of drug names, therapeutic categories, dosage forms, manufacturers and packaging.
- Excellent written and verbal communication skills and problem solving skills required, including the capability to absorb new concepts.
- PC and Windows experience required, including typing skills.
- Familiarity with on-line claim systems preferred.
- Demonstration of math aptitude for purposes of calculating simple drug requirements when given dosing and price calculations.
- Proven examples of displaying the IH values: Passionate, Caring, Respectful, Trustworthy, Collaborative and Accountable.
Skills
- Customer service
- Call center operations
- Pharmacy experience
- Pharmacy tech certification
- Drug knowledge
- Written communication
- Verbal communication
- Problem solving
- PC proficiency
- Windows proficiency
- Typing skills
- On-line claim systems
- Math aptitude
Location
- Williamsville
Work Type
- Hybrid
- Onsite
- Full-time
Experience Level
- 1 year customer service/call center operations
- 6 months pharmacy experience
Education Level
- High School diploma or GED
- Associates degree
Salary/Compensations
- $20.00 hourly
Benefits
- Scorecard incentive
- Full range of benefits
- Generous paid time off
About the Company
- We're excited about the potential people bring to our organization.
- You can grow your career here while enjoying first-class perks, benefits and a culture that fosters growth, innovation and collaboration.
- Immigration or work visa sponsorship will not be provided for this position.
Equal Opportunity
- As an Equal Opportunity / Affirmative Action Employer, Independent Health and its affiliates will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship and immigration status, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law.
- Click here for additional EEO/AAP or Reasonable Accommodation information.