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About the Role

The Residence Manager is responsible for maintaining the financial, compliance, training, and staffing needs of multi-site programming within a designated area, creating a supportive and nurturing environment that ensures high-quality care and promotes independence and community integration for the persons supported.

Responsibilities

• Ensuring the delivery of person-centered supports and services that enhance the quality of life for persons supported.
• Providing strategic leadership, direction, and oversight to residential staff through coaching, training, developing, and retaining employees.
• Leading the residence plan for budgeting, incident management, and personal allowance according to Comprehensive Functional Plans, Life Plans, Behavior Support Plans, and Treatment Plans.
• Conducting daily on-site observations to ensure residences are in working order.
• Monitoring the demonstration of DSP competencies and skills by all employees to ensure ADL, clothing, financial, health needs, behavior management techniques, and emergency procedures are met.
• Collaborating with nursing, clinical, and IDT departments to ensure continuity of care.
• Identifying and managing health trends of individuals by working with the DD team to prevent incidents or deterioration of living spaces.
• Overseeing budget planning, financial operations, and resource allocation to optimize program sustainability and ensure fiscal responsibility.
• Coordinating with ARM staffing levels to ensure appropriate service levels.
• Identifying and facilitating staff training and development.
• Conducting timely performance reviews to ensure employees are productive, accountable, and successful.
• Managing overtime, staffing assignments, and documentation in Evolv.
• Building and maintaining positive relationships with community partners, advocates, and stakeholders.
• Coordinating with Incident/Fleet/Centralized Scheduler/HR/Facilities for necessary processes.
• Monitoring for patterns and providing feedback for necessary action items.
• Responding effectively to situations, implementing protocols in a calm and efficient manner.

Requirements

• Bachelor’s degree in Social Work, Psychology, Human Services, or a related field required.
• 5+ years of progressive experience in residential services.
• 3+ years in a supervisory or managerial role within a developmental disabilities or social services agency.
• Valid driver's license from NY, NJ, PA or CT with 6 points or less.
• Strong leadership, communication, and organizational skills.
• Ability to manage multiple priorities, resolve conflicts, and make sound decisions in a fast-paced environment.
• Dedication to providing compassionate and dignified care for individuals with developmental disabilities, promoting their rights, choices, and independence.
• Strategic thinker with a proactive approach to identifying challenges, implementing solutions, and driving continuous improvement.
• Ability to build effective relationships, work collaboratively with diverse stakeholders, and advocate for inclusive practices and community integration.

Skills

• Leadership
• Communication
• Organizational skills
• Conflict resolution
• Decision-making
• Strategic thinking
• Relationship building
• Collaboration
• Advocacy

Location

• 590 6th Ave New York, New York 10011

Work Type

• On-Site

Experience Level

• 5+ years of progressive experience in residential services
• 3+ years in a supervisory or managerial role

Education Level

• Bachelor’s Degree

Salary/Compensations

• $81,587.52/Annual

About the Company

• At The New York Foundling, we trust in the power and potential of people, and we deliberately invest in proven practices.
• From bold beginnings in 1869, our New York-based nonprofit has supported hundreds of thousands of our neighbors on their own paths to stability, strength, and independence.
• We help children and families navigate through and beyond foster care.
• We help families struggling with conflict and poverty grow strong.
• We help individuals with developmental disabilities live their best lives, and we help our neighbors access quality health and mental health services - core to building lifelong resilience and wellbeing.
• Together, our interrelated programs provide a whole-person, whole-family, and whole-life approach that unlocks solutions for a lifetime.

Equal Opportunity

• The New York Foundling is committed to attracting and retaining a diverse employee population, the Foundling will honor your experiences, perspectives and unique identity.
• Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.