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About the Role
The Manager, Risk & Control Governance provides risk and control leadership to Retirement Operations business units, overseeing key components of the Operational Risk Management Framework. This role partners with operational leaders to identify, assess, monitor, and remediate operational risks, fostering a strong control environment and risk-aware culture.
Responsibilities
- Lead and develop a team responsible for risk and control governance activities across Retirement Operations
- Oversee execution of the Operational Risk Management Framework, including Risk and Control Self-Assessments (RCSAs), reportable events, corrective action plans (CAPs), and governance reporting
- Provide risk-based guidance to business leaders on operational risks, control effectiveness, remediation activities, and emerging risks
- Oversee Retirement Operations' SOC1 program, including control governance, deficiency assessment, remediation tracking, and overall program delivery
- Support the design, implementation, and monitoring of quality controls and quality management activities to strengthen the control environment
- Partner with business leaders, audit, and risk management teams to support audits, issue remediation, process improvements, and strategic initiatives
- Develop and present risk reporting, trends, and insights to support effective business decision-making
Requirements
- 5+ years of experience in operational risk management, audit, internal controls, quality management, compliance, or a related discipline
- Experience leading and developing employees in a professional environment
- Strong understanding of operational risk management, internal controls, governance practices, and risk assessment methodologies
- Experience supporting or overseeing RCSAs, risk events, corrective action plans, audit activities, or control programs
- Knowledge of quality management programs, control monitoring, and continuous improvement practices
- Experience supporting SOC1 controls, assurance programs, or similar control frameworks
- Strong analytical, problem-solving, and stakeholder management skills
- Excellent written and verbal communication skills, including the ability to influence and present to senior leaders
Skills
- Operational risk management
- Internal controls
- Quality management
- SOC1 controls
- Business operations
- Risk assessment methodologies
- Control monitoring
- Continuous improvement practices
- Stakeholder management
- Written communication
- Verbal communication
- Influencing
- Presentation skills
Location
- Waterloo, Ontario
Work Type
- Hybrid
Experience Level
- 5+ years
Education Level
- Professional designations such as CPA, CIA, CRISC, or equivalent
Salary/Compensations
- $85,300.00 CAD - $135,300.00 CAD
Benefits
- Opportunity to participate in incentive programs and earn incentive compensation
- Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
- Adoption/surrogacy and wellness benefits
- Employee/family assistance plans
- Retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
- Financial education and counseling resources
- Holidays, vacation, personal, and sick days
- Full range of statutory leaves of absence
About the Company
- Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.
- We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.
Equal Opportunity
- Manulife is an Equal Opportunity Employer
- We embrace our diversity.
- We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.
- We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
- It is our priority to remove barriers to provide equal access to employment.
- A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.
- All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.
- To request a reasonable accommodation in the application process, contact hr@manulife.com.