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About the Role
The Front Desk Associate role is an opportunity for the right candidate to apply his or her professional and personal skills by engaging with families to provide a welcoming, First-class Experience. This role requires a responsible dynamic individual to carry out all front desk functions and manage administrative tasks for the medical team.
Responsibilities
- Greets families professionally both in person and on the phone.
- Answers patient/family questions and seeks clarification when needed.
- Accesses empathy and active listening in difficult interpersonal situations.
- Supports patient care quality initiatives.
- Coordinates escalations and urgent issues for timely resolutions.
- Collaborates with site leadership to facilitate management of complex patient issues.
- Employs Core values to help patients, families, and team members navigate systems.
- Monitors and manages patient flow, assisting families with self-registration.
- Stays current on workflows, responsibilities, and technology.
- Registers all patients and maintains accurate demographic, insurance, and financial information while maintaining HIPAA compliance.
- Manages and acts upon all incoming patient documents, mail and correspondence.
- Maintains confidentiality and privacy of all patient accounts and adheres to HIPAA guidelines.
- Performs opening and closing duties including organizing, stocking, sanitizing, and reconciling.
- Executes other duties as assigned.
Requirements
- Team player that can function independently in a fast-paced environment.
- Ability to work flexible work schedules based on office needs.
- Excellent customer service and telephone skills.
- Strong verbal and written communication skills.
- Professional and friendly demeanor.
- Quality focused and detail oriented.
- Ability to calculate simple figures.
- Outstanding time management, organizational, and critical thinking skills.
- Superior situational awareness and ability to successfully react to urgent situations.
- Socially perceptive and ability to relate to children and how they interact with their families.
- Comfortability with routinely shifting demands.
- Navigate multiple computer systems.
Skills
- Microsoft Office Suite
- Customer service
- Telephone skills
- Verbal communication
- Written communication
- Time management
- Organizational skills
- Critical thinking
- Situational awareness
- Interpersonal skills
- Active listening
- HIPAA compliance
Location
- Bellerose, NY
- Forest Hills, NY
Work Type
- Flexible work schedules
- Onsite
Experience Level
- Prior experience in a healthcare environment preferred
- Prior Front Desk, concierge, customer service or other hospitality experience preferred
Education Level
- High school diploma or GED
Salary/Compensations
- $18 - $25/hour
About the Company
- Committed to bringing passion and customer focus to the business.
- PM Pediatric Care is an equal employment opportunity employer.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law.