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About the Role
Applied Materials is the global leader in materials science and engineering solutions, essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us to push the boundaries of materials science and engineering in a company at the foundation of the electronics industry.
Responsibilities
- Develops and maintains customer relationships at all levels within their district through regular customer visits.
- Ensures customer satisfaction with service and system performance.
- Escalates system downs according to procedure to ensure prompt return to service and reports in a timely and accurate manner.
- Achieves guaranteed uptime and other customer-sold parameters.
- Promotes quality improvement processes to reduce cycle time, drive continuous improvement of technical performance, and empower the workforce.
- Interviews, hires, and trains customer engineers and technicians as needed.
- Manages, coaches, and supervises professional and skilled individual contributors.
- Responsible for salary planning, career planning, corrective actions, objective setting, and performance appraisals.
- Ensures employee satisfaction through communication, goal setting, and career development plans.
- Forecasts financial, manpower, and operational requirements for key businesses.
- Identifies and pursues service agreement business in conjunction with marketing and sales.
- Manages start-ups in terms of time and cost requirements.
- Manages local inventories and RMA procedures.
- Ensures appropriate safety practices among customer engineers.
Requirements
- Demonstrates in-depth understanding of concepts, theories, and principles in own job family and basic knowledge of other related job families.
- Works on issues where analysis of situation or data requires review of relevant factors.
- Applies understanding of the industry and how own area contributes to the achievement of objectives.
- Provides direction to employees according to established policies and management guidance.
- Administers company policies that directly affect subordinate employees.
- Identifies and resolves technical, operational, and organizational problems.
- Exercises judgment within defined procedures and policies to determine appropriate action.
- Impacts the level of service and the team’s ability to meet quality, volume, and timeliness objectives.
- Guided by policies and resource requirements within business unit, department or sub-function.
- Guides, influences, and persuades others internally in related areas or externally.
- Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times.
- Position requires regional travel to customer sites.
Skills
- Materials science
- Engineering solutions
- Customer relationship management
- Service and system performance
- Escalation procedures
- Quality improvement processes
- Team management
- Financial forecasting
- Manpower forecasting
- Operational forecasting
- Inventory management
- RMA procedures
- Safety practices
Location
- Albany, NY
- Malta, NY
Work Type
- Full time
- Assignee / Regular
- Travel: Yes, 25% of the Time
- Relocation Eligible: Yes
Experience Level
- Seniority details not specified
Education Level
- Education level not specified
Salary/Compensations
- $88,000.00 - $121,000.00
Benefits
- Supportive work culture
- Opportunities for learning, development, and career growth
- Empowerment to push boundaries and learn daily
- Programs and support for personal and professional growth
- Care for employees at work, at home, or wherever they may go
- Comprehensive benefits package
- Potential eligibility for other forms of compensation such as bonus and stock awards
About the Company
- Applied Materials is the global leader in materials science and engineering solutions.
- The equipment created and serviced is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips.
- The work done advances the world’s technology.
- Applied Materials cares about the health and wellbeing of its employees.
Equal Opportunity
- Applied Materials is an Equal Opportunity Employer.
- Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
- Applied endeavors to make its careers site accessible to all users.
- If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor.