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About the Role
The Cage Cashier provides essential monetary services to casino guests and internal departments, ensuring smooth financial operations within the casino. This role is crucial for maintaining the integrity and efficiency of the cage operations.
Responsibilities
- Maintain and reconcile assigned casino assets during a shift or gaming day.
- Allot jackpots to slot attendants for guest payments and distribute/collect slot attendant banks.
- Distribute and collect cashier banks.
- Order monies through exchange slips.
- Redeem chips, tickets, etc. for currency and coin.
- Complete cash advances and cash personal checks.
- Process and deliver exchanges to cashiers.
- Operate coin sorters, wrappers, and currency counters; count down station/float/bank, put coin away, and verify money received from vault/bank/drop.
- Comply with all rules and regulations of SGC CTR / SAR Compliance.
- Issue counter checks (markers) to credit customers and/or issue funds represented by counter checks; accept payments toward outstanding counter checks.
- Accept and distribute funds representing patron deposits, withdrawals, and wire transfers.
- Maintain remote kiosks for redemptions, purchases, jackpots, etc.
- Prepare, verify, and process chip fills and credits.
- Maintain counter check inventories and deposits; process transactions affecting those inventories.
- Maintain accountability for assigned keys and key inventories.
- Provide assistance as needed to immediate supervisor.
- Maintain thorough knowledge of all appropriate regulations.
- Maintain the confidentiality of all gaming records.
- Work closely with team members of gaming departments and casino cage departments.
- Maintain a current understanding of all policies and guidelines regarding information security, including the Seneca Gaming Corporation Acceptable Use Policy.
- Provide exceptional guest service and communicate in a pleasant, friendly, and professional manner.
- Maintain a professional work environment with peers, supervisors, managers, and team members.
- Meet attendance guidelines and adhere to regulatory, departmental, and company policies.
- Complete all required SGC Training programs within specified guidelines.
- Attend all necessary meetings.
- Perform other duties as assigned, as requirements and expectations are subject to change.
Requirements
- Must be 18 years of age or older.
- High school diploma or equivalent required.
- One year of previous cashier or money handling experience required.
- Previous customer service experience or demonstrated high-level service, listening, and resolution skills required.
- Ability to operate office equipment, including a 10-key adding machine, personal computer, telephone, and multi-function photocopier.
- Effective math skills required; must be able to pass an SGC-administered math skills test.
- Excellent communication skills.
- Ability to write routine correspondence and speak effectively to the public, team members, and guests.
- Ability to deal effectively and interact well with guests and team members.
- Ability to resolve problems/conflicts in a diplomatic and tactful manner.
- Must be able to stand, walk, and move through all areas of the casino.
- Must be able to withstand working in a casino environment, which may include exposure to loud noises, bright and flashing lights, and cigarette/cigar smoke.
- Must be able to continuously bend/stoop, squat, balance, kneel, lift, and push/pull.
- Must be able to continuously carry up to twenty-five (25) pounds and lift up to fifty (50) pounds.
- Must be able to occasionally climb heights and reach above shoulder level.
- Must be able to occasionally push carts weighing up to one hundred (100) pounds.
- Must maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with guests, management, team members, and members of the business community in all situations.
- Must be able to work in an environment where smoking is permitted.
Skills
- Money handling
- Customer service
- Cashiering
- Communication
- Problem-solving
- Math skills
- Data entry
- Operating office equipment
- Operating a 10-key adding machine
- Operating a personal computer
- Operating a telephone
- Operating a multi-function photocopier
- Operating a coin counter
- Operating a coin wrapping machine
- Operating a currency counter
Location
- Casino floor
Work Type
- Full-time
- 24-hour schedule
Experience Level
- 1 year of previous cashier or money handling experience
- Previous clerical/data entry experience preferred
- Basic knowledge of start-up and close-down of cash registers preferred
- Knowledge/operational skills of coin counter, coin wrapping machine and currency counters preferred
Education Level
- High school diploma or equivalent
Salary/Compensations
- $16.16 per hour
- Compensation is negotiable based on experience and education
About the Company
- At Seneca Resorts & Casinos, we work hard, celebrate often, and build a culture people actually want to be part of.