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About the Role

This is a great role for someone with Epic application experience that is looking to broaden their skillset and take on enterprise-level challenges and projects.

Responsibilities

Providing technical oversight of Epic major upgrades, which are managed by a dedicated upgrade project manager
Maintaining Special Update (SU) installs, ad-hoc fixes, Release Authorizations (RAs), and monthly patching in coordination with the Epic Hosting team
Deploying Epic Hyperdrive client updates, as well as client packs for BCA PC, Epic Monitor, and Epic Welcome through Kuiper
Coordinating with Desktop Engineering to ensure Epic Satellite activation keys are published and available for use by End User Computing
Running scheduled Epic maintenance windows, including system and MyChart maintenance, package deployment, and post-maintenance validation
Owning Epic environment strategy across build, test, training, and production, including refresh planning and environment health
Administering Epic Change Control, including the change calendar, approvals, and coordination across application teams
Attending Change Advisory Board, serving as Epic liaison for change activity that may potentially impact Epic users or analysts
Administering Data Courier, including change movement between environments, migration batch management, and audit/reconciliation
Coordinating Epic testing, including environment readiness, regression, integrated, and upgrade testing
Serving as IT lead for downtime and business continuity (BCA), including strategy, audits, and drills
Monitoring system availability through System Pulse/Kuiper
Maintaining Epic disaster recovery planning and alternate/backup access via the Emergency Public Access Gateway
Serving as IT representative on the Operations Downtime Committee, and liaising with the Enterprise Operations team on long-term downtime strategy priorities
Owning communications to the enterprise around Epic downtime, pause, and upgrade activity
Providing Epic technical support across system freezes, chart locks, and performance trend monitoring
Overseeing Epic Hosting team performance and conducting root cause analysis (RCA) follow-ups to verify process improvements
Serving as an intermediary for Epic application teams who may potentially need escalation to Epic Hosting for investigation/troubleshooting
Managing browser and network whitelisting, and ticket, escalation, and queue management
Resolving Epic technical escalations that span application teams
Light maintenance of integrations, including certificate swaps, external integrations (E0A) between Epic and Microsoft 365 (e.g. Outlook Calendar Sync)
Overseeing Epic Honor Roll performance across application teams
Tracking Gold Star and adoption measures, and coordinating with module teams to close gaps against Epic benchmarks
Monitoring foundation and version-driven optimization items that extend laterally across modules
Contributing to technical audits and the annual benchmarking survey
Overseeing and advocating testing strategy in the context of monthly Epic updates, integrated testing for Epic upgrades, and other cross-app initiatives
Maintaining LWS/EPR (workstation and printer) record strategy, including Hyperspace secure-versus-logout, inactivity timeouts, and local printing
Coordinating with the information security team on Epic security audits, security fixes, and environment-hardening enhancements

Requirements

BA/BS degree in Information Systems, Business, or a related field, or equivalent education and job experience
Proven problem-solving, analytical, administrative, written and verbal communication, presentation, customer service, and leadership skills, with the ability to balance multiple initiatives
Ability to communicate and interact effectively with all levels of the HSS organization
Strong interpersonal, team, and customer service orientation
Strong project management skills with attention to detail
4+ years' experience in healthcare, working directly for a healthcare organization
Epic certified or experienced in one or more modules, with technical or administrative build experience
Hands-on experience with Epic environment management, Data Courier, change control, and maintenance
Familiarity with Epic Honor Roll, Gold Stars, and benchmarking programs
Working knowledge of Epic's Sherlock and Nova applications
Knowledge and understanding of project management principles

Skills

Epic application experience
Epic environment management
Data Courier
Change control
Maintenance
Epic Honor Roll
Gold Stars
Benchmarking programs
Epic's Sherlock
Epic's Nova applications
Project management principles

Work Type

Regular Full time

Experience Level

4+ years' experience in healthcare

Education Level

BA/BS degree in Information Systems, Business, or a related field, or equivalent education and job experience

Salary/Compensations

$132,000.00 - $201,500.00

Benefits

Eligible for additional benefits consistent with the role

About the Company

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report.
As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation.
Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.
Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Equal Opportunity

Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment.
Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.