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About the Role
Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. A job at 1 Hotels is about more than punching a clock. It's about changing the world - little by little. We're the world's first mission-driven hotel company and we've got some lofty goals.
Responsibilities
- Take and monitor reservations.
- Greet guests.
- Manage reservation seating.
- Control service pace.
- Escort guests to tables in a gracious and professional manner.
- Interact with guests and fellow staff members in a polite, courteous, and hospitable manner.
- Greet and acknowledge VIPs professionally.
- Control the flow of guests entering the restaurant and bar.
- Anticipate guest needs and respond appropriately with a sense of urgency.
- Proactively solve guest questions or problems.
- Direct guests to the appropriate waiting area and provide table updates.
- Bid farewell to guests, using their name, and encouraging them to return.
- Maintain a clean and sanitized work environment.
- Answer phone calls and direct them to the appropriate department.
- Assist in supervising food servers, bussers, and food runners regarding guest contact and table information.
- Oversee daily restaurant reservations and pre-assign seating when necessary.
- Communicate with management regarding special orders, cake orders, special requests, and VIP requests.
- Stay informed about all hotel facilities, amenities, and dining outlets.
- Shut down podium and reorganize host stand at end of a shift.
- Ensure compliance with all procedures and policies set forth by the company, division, and Health Department.
- Perform all opening and closing duties as assigned.
- Follow all company and safety and security policies and procedures.
- Report any maintenance problems, safety hazards, accidents, or injuries.
- Complete safety training and certifications.
- Properly store flammable materials.
- Ensure compliance with hotel policies, procedures, and standards with self and colleagues.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Embody the 1 Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars.
Requirements
- Prior host experience preferred.
- Organized and proficient at multitasking.
- A reliable team player willing to learn and adapt to new situations.
- Able to stand for long periods of time.
- Flexibility to meet the demands of a 24-hour operation.
- May be required to work varying schedules, including holidays and weekends, to accommodate the business and demands of the property.
Skills
- Verbal and written English communication.
- Strong communication and customer service skills.
Location
- WATR
Work Type
- Full-time
Experience Level
- Preferred prior host experience
About the Company
- As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
Equal Opportunity
- Starwood Hotels is an equal opportunity employer.
- We believe in a diverse, sustainable workforce with an empowered, inclusive culture.
- We are committed to non-discrimination on any protected basis covered under applicable law.
- If you require any special accommodation, please visit People Operations.