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About the Role
The Manager, Business Automation is a working-level people leader on the Strategic Analytics and Innovation team, accountable for automation intake, delivery, sustainment, and team performance across SLGI business functions. This role sets direction for the Automation Analyst, translates business needs into build-ready requirements, contributes senior technical expertise, and ensures solutions are governed, reliable, documented, adopted, and business-aligned.
Responsibilities
- Run intake, triage, prioritization, and backlog management.
- Translate business problems into approved, build-ready requirements.
- Set priorities based on value, complexity, risk, and capacity.
- Clarify business needs, data dependencies, constraints, and effort.
- Validate feasibility against Keel and approved source systems.
- Align specifications with data governance, OSFI B-13 considerations, and delivery controls.
- Set direction, assign work, review output, and own results.
- Coach and develop less experienced team members.
- Support complex development and standards for code, review, testing, change management, and reuse.
- Support development, testing, deployment, and sustainment using Python, SQL, Power Automate, Microsoft 365, AWS, and approved AI tooling.
- Implement error handling, logging, monitoring, documentation, run books, and escalation paths.
- Use peer review to manage automation and AI-enabled model quality and risk.
- Manage stakeholder relationships, scope, progress, adoption barriers, and support.
- Communicate with peers and management to align outcomes to business goals.
- Track value, including time saved, expense impact, reliability gains, and risk reduction; escalate serious issues.
Requirements
- 6 to 10 years of experience in automation, workflow, business analysis, or solutions delivery
- Proficiency with Python, SQL, Power Automate, Microsoft 365, AWS, and approved AI developer tooling
- Strong stakeholder management skills, with the ability to build trust, manage expectations, and influence outcomes across diverse business partners.
- People leadership skills, with the ability to coach, develop, and support team members while driving accountability and results.
- Senior-level problem-solving, clear communication, diplomacy, prioritization, adaptability, and influence across technical, non-technical, and management audiences.
- Experience with source control, code review, and deployment practices.
- Exposure to cloud services and AI/ML concepts or tools.
- Experience working in Financial services or asset management.
- Awareness of data governance practices.
- Experience managing or supporting technical staff.
Skills
- Python
- SQL
- Power Automate
- Microsoft 365
- AWS
- AI tooling
- Stakeholder management
- People leadership
- Problem-solving
- Communication
- Diplomacy
- Prioritization
- Adaptability
- Influence
- Source control
- Code review
- Deployment practices
- Cloud services
- AI/ML concepts
- Financial services
- Asset management
- Data governance
Location
- Hybrid
Work Type
- Hybrid
Experience Level
- 6 to 10 years
Education Level
- University degree in Computer Science, Software Engineering, Information Systems, Business Analysis, or related field; or equivalent experience.
Salary/Compensations
- 80,000 - 128,000
Benefits
- Hybrid work environment
- A friendly, collaborative, and inclusive culture
- 20 vacation days per year
- Flexible Benefits from the day you join to meet the needs of you and your family
- Pension, stock and savings programs to help build and enhance your future financial security
- The opportunity to move along a variety of career paths with amazing networking potential
- Access to our Global Learning Centre, available 24/7 for your learning needs
- Wellness programs that support the three pillars of your health – mental, physical and financial
About the Company
- At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.
- We are honoured to be recognized as a 2022, 2023, 2024 and 2025 Best Workplaces in Canada by Great Place to Work® Canada
- Great Place to Work® list for Best Workplaces for #HybridWork 2022
- Great Place to Work® list for Best Workplaces for Professional Development in Canada 2022
- Named “Best Places to Work” by Glassdoor, 2021 and 2023
Equal Opportunity
- Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
- Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.
- We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.
- We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.