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About the Role
The Senior ServiceNow Engineer will be part of Equitable Bank’s ServiceNow Centre of Excellence, responsible for designing, developing, and supporting ServiceNow applications, workflows, catalog items, integrations, and the platform. This role leads the design, development, and delivery of major ServiceNow features and modules, operating with autonomy and driving technical excellence. The engineer will also mentor junior staff, collaborate across teams, and ensure solutions align with business needs and regulatory requirements.
Responsibilities
- Lead the design, development, and implementation of complex ServiceNow features, modules, and integrations.
- Own feature delivery from requirements gathering through deployment, ensuring quality and reliability.
- Collaborate with business stakeholders, project managers, and implementation partners to translate business needs into technical solutions.
- Serve as a subject matter expert in ServiceNow development, configuration, and integration.
- Enforce coding standards, design patterns, and best practices within the team.
- Conduct code reviews and provide technical guidance to peers and junior engineers.
- Mentor and support the development of junior engineers and administrators, fostering a culture of learning and continuous improvement.
- Collaborate with cross-functional teams, including system administrators, business analysts, and external vendors, to deliver integrated solutions.
- Participate in requirement gathering sessions and clarify technical risks and impacts.
- Support release management, including application rollouts and upgrades.
- Monitor and troubleshoot production issues, ensuring timely resolution and communication with business units.
- Prepare clear technical documentation for system designs, configurations, and user guides.
- Stay current with ServiceNow platform updates, industry trends, and emerging technologies.
- Proactively identify opportunities to improve system performance, reliability, and maintainability.
- Support initiatives involving Service Mapping and CMDB/CSDM, contributing to configuration management and service modeling efforts as needed.
- Assist with the implementation or optimization of ServiceNow modules related to IT operations and service management, leveraging knowledge of Service Mapping and CSDM principles when required.
- Assist with the configuration, management, and day-to-day operations of the platform.
Requirements
- At least 4 years' experience as a ServiceNow Developer, with demonstrated progression in scope and impact.
- Experience with Service Mapping and CMDB/CSDM is an asset; ability to contribute to related projects when required.
- Proficiency in JavaScript, HTML, CSS, REST/SOAP web services, XML, JSON, and database concepts.
- Strong analytical, problem-solving, and debugging skills.
- Excellent verbal and written communication skills.
- Proven ability to mentor and collaborate in a fast-paced, team-oriented environment.
- Commitment to high-quality, precise work and continuous learning.
- All candidates considered for hire must successfully complete a criminal background check and credit check.
Skills
- JavaScript
- HTML
- CSS
- REST/SOAP web services
- XML
- JSON
- Service Mapping
- CMDB/CSDM
Location
- Toronto, ON
Work Type
- Hybrid
Experience Level
- Senior
Education Level
- Bachelor’s degree in Computer Science or equivalent experience
Benefits
- Competitive discretionary bonus
- Market leading RRSP match program
- Medical, dental, vision, life, and disability benefits
- Employee Share Purchase Plan
- Maternity/Parental top-up while you care for your little one
- Generous vacation policy and personal days
- Virtual events to connect with your fellow colleagues
- Professional development and comprehensive Career Development program
About the Company
- EQ is remaking banking so every Canadian gets ahead, every day.
- Serving nearly 4 million Canadians from coast to coast, EQ offers a wide variety of financial services from banking and lending, to trust and credit union solutions.
- EQ has been challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences since 1970.
- EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™.
- EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.
Equal Opportunity
- EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported.
- We believe our organization is stronger — and our people thrive — when we honour and celebrate diverse experiences, identities, and perspectives.
- We’re equally committed to supporting your growth, both professionally and personally.
- We provide a barrier‑free recruitment process and work environment.
- If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.
- As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team.