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About the Role
Your Wireless, a Verizon Wireless Premium Retailer, is seeking an experienced Contact Center Representative to join their team. This role serves as the liaison between the company and its customers, positioning Verizon Wireless products, services, and solutions through outbound calling efforts and setting appointments by driving marketing and promotional campaigns.
Responsibilities
- Handle high volume of outbound and inbound calls to/from Verizon customers.
- Conduct outbound calling for follow-ups and sales promotions.
- Assist customers with product information and purchasing decisions.
- Respond to customer inquiries via phone, email, live chat and SMS messages.
- Serve as a liaison between customers and the sales team.
- Upsell products or services to increase revenue.
- Perform data entry tasks accurately and in a timely manner.
- Meet personal/team qualitative and quantitative targets.
Requirements
- At least a High School degree or equivalent.
- At least two (2) years experience in a call center or tele sales environment.
- At least two (2) years customer service experience, preferably in telecommunications.
- Excellent communication and interpersonal abilities.
- Knowledge of CRM systems and sales tracking tools.
- Knowledge of wireless technology and services (preferred).
- Previous experience with Verizon products and services (preferred).
- Ability to work in a fast-paced, results-driven environment.
Skills
- Communication
- Interpersonal abilities
- CRM systems
- Sales tracking tools
- Wireless technology
- Verizon products and services
Location
- Westbury, NY (Remote)
Work Type
- Remote
- Full Time
Experience Level
- 2 years experience in a call center or tele sales environment
- 2 years customer service experience
Education Level
- High School degree or equivalent
Salary/Compensations
- $17-19 per hour plus Commission
Benefits
- Comprehensive health, dental, and vision insurance
- Employee discount on Verizon services
- 401(k) with company matching
About the Company
- Your Wireless is proud to be the largest minority-owned Verizon Authorized Retailer.
- Our diversity and employee-first culture fill our 200+ stores across 17 States with over 400 of the best wireless experts on earth.
- Our motto of “Be really, really nice, know your $#%@, and always find a way,” guides our team to deliver a best-in-class customer experience through simplicity.
- To learn more about Your Wireless visit www.YourWirelessInc.com
Equal Opportunity
- Your Wireless Inc., is an Equal Opportunity Employer and does not discriminate in employment based on race, color, religion, creed, national origin, ancestry, sex/gender (including pregnancy, childbirth, breastfeeding/lactation, and related medical conditions), age, disability, genetic information, sexual orientation, gender identity or expression, citizenship status, military/veteran status, and any other characteristic under applicable federal, state, or local law.