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About the Role
TCT Federal Credit Union is seeking a Member Solutions Advisor to serve as a knowledgeable, professional, and caring first point of contact for members, supporting them through accurate transaction processing, problem resolution, and guidance on account and service needs.
Responsibilities
- Provide prompt, professional, and accurate service to members by phone and through TCT systems and platforms.
- Assist members with transactions such as transfers, loan payments, credit card payments, SWBC payments, prepaid card loads, and other account-related requests.
- Support fraud prevention by following member verification procedures and remaining alert to potential red flags, including those related to mobile deposits.
- Help members resolve basic E-Services questions and issues with patience, empathy, and follow-through.
- Discuss account-related transactions, overdrafts, fees, transfers, changes, and notifications in a clear and helpful manner.
- Address member questions, concerns, problems, and complaints appropriately by taking ownership and helping identify the right solution or resource.
- Provide information about TCT services, membership eligibility, account types, dividend rates, office hours, and contact information.
- Complete assigned daily Solution Center tasks accurately and on time.
- Collaborate with teammates in a way that supports a positive, productive, and member-focused work environment.
- Perform other duties as assigned.
Requirements
- A high school diploma or equivalent.
- Experience as a Call Center Representative or Teller.
- Call center experience within a financial institution preferred.
- Knowledge of basic teller policies and procedures.
- Strong interpersonal and communication skills.
- The ability to provide extraordinary member service.
- Strong attention to detail and accuracy.
- Good organization skills and the ability to maintain an effective workflow.
- Comfort using computer applications, financial systems, office equipment, Microsoft Office, Windows, and email.
- The ability to add, subtract, multiply, and divide quickly and correctly.
- Strong English language skills in speaking, reading, and writing.
- The ability to pass a criminal background and bondability check.
- Ability to communicate effectively.
- Ability to review and prepare documents.
- Ability to use hands and fingers for typing and repetitive movements.
- Ability to perform light work, including occasionally lifting up to 20 pounds and frequently lifting up to 10 pounds.
- May require travel to other credit union branches as needed.
- May require maintaining reliable transportation, insurance, and a valid driver’s license.
Skills
- Interpersonal skills
- Communication skills
- Attention to detail
- Accuracy
- Organization skills
- Computer applications
- Financial systems
- Microsoft Office
- Windows
Location
- Queensbury, NY
Work Type
- On-site
Education Level
- High school diploma or equivalent
Salary/Compensations
- $18.75 - $28.00 per hour
About the Company
- At TCT Federal Credit Union, we believe banking should feel personal.
- Our mission is rooted in putting People over Profits and helping members build better financial lives.