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About the Role

The Business Systems Specialist improves organizational workflows by partnering with the Systems and Knowledge Manager to document and redesign processes, implement and support systems including AI-enabled tools, and capture institutional knowledge. This role works with teams to identify inefficiencies and build systems, automations, and documentation to support organizational growth.

Responsibilities

Document current-state processes, identify inefficiencies and bottlenecks, and recommend redesigned workflows.
Gather and document requirements for new and improved systems, translating staff needs into clear specifications.
Analyze operational data to understand process performance and measure the impact of changes.
Build reports and visualizations to support process analysis and decision-making.
Support the implementation of new and upgraded systems, including configuration, data migration, testing, and rollout.
Support the implementation and ongoing use of AI-enabled tools, including configuration, accuracy monitoring, and refinement.
Design, build, and maintain automations to reduce manual work, monitoring them for errors and updating as needed.
Support the migration of data from spreadsheets into Salesforce and other centralized systems.
Apply sound judgment regarding the appropriate use of AI and automation, especially with sensitive information.
Create and maintain process documentation, standard operating procedures, and data definitions in a central source of truth.
Establish and apply documentation standards to ensure institutional knowledge is easy to find, use, and keep current.
Train staff one-on-one and in groups on organizational systems, tools, and improved processes.
Develop training materials and job aids for staff at varying technical proficiency levels.
Support the adoption of organizational tools and practices through hands-on support and follow-through.
Coordinate with the Data Specialist to maintain coverage for time-sensitive reporting and requests.
Manage assigned work in Asana, keeping requesters informed of status and timelines.
Ensure confidentiality compliance and appropriate handling of sensitive information.
Attend regularly scheduled staff and team meetings.
Perform other duties and responsibilities as needed.

Requirements

Work experience as a business analyst, systems analyst, process analyst, data analyst, or in a related field.
Familiarity with business process improvement, including mapping current-state processes, identifying inefficiencies, and following through on changes.
Experience implementing or rolling out an AI-enabled tool in a work setting, including configuration, testing, staff training, and monitoring accuracy over time preferred.
Practical fluency with AI tools in day-to-day work, such as drafting, summarizing, analyzing data, or automating repetitive tasks.
Sound judgment about where AI is and is not appropriate, particularly with sensitive or confidential information.
Skilled at training others one-on-one and in groups, translating technical concepts into plain language for staff at any proficiency level, and producing documentation people can follow on their own.
Experience gathering requirements and documenting processes, procedures, or workflows.
Highly proficient in Microsoft 365 (Excel, Outlook, Teams, etc.).
Experience building reports and visualizations.
Experience with data analytic or automation tools such as Python, R, or Power Automate is a plus.
Familiarity with Salesforce is a plus.
Skilled in analyzing data, identifying trends, and presenting insights clearly.
Curiosity and persistence in understanding how work actually gets done, including asking good questions of staff at every level of the organization.
Strong attention to detail and accuracy.
Excellent organizational, multitasking, and problem-solving skills.
Clear and concise written and verbal communication, with the ability to build working relationships across departments.
Willingness to pursue continued education or certifications relevant to the role.
Positive attitude and ability to work both independently and collaboratively.
Patience, professionalism, and compassion when working with diverse populations.
Demonstrates integrity and a commitment to excellence.
Ability to manage multiple projects in a fast-paced environment.
Must have a valid driver's license.
Must submit to and pass a criminal background check and drug screen.

Skills

Business process improvement
Process mapping
Identifying inefficiencies
Workflow redesign
Requirements gathering
System implementation
AI-enabled tools
Automation
Data migration
Salesforce
Knowledge management
Documentation
Training
Asana
Microsoft 365
Excel
Outlook
Teams
Reporting
Data visualization
Power BI
Data analysis
Python
R
Power Automate

Location

Austin, TX

Work Type

Full-time
Onsite

Experience Level

Mid-level

Education Level

Lean Six Sigma Green Belt or above certification is a plus

Benefits

Day one 100% Employer paid, Health, Dental, Vision, Life, STD & LTD Insurance
Generous Paid Time Off & Holiday Pay
Matching 401(k) Retirement Plan
Corporate Discount Program
Professional Development Opportunities
Employee Assistance Program
Paid Parental Leave
Wellness Partnership Benefits

About the Company

Mobile Loaves & Fishes (MLF) is a social outreach ministry that has been empowering communities into a lifestyle of service with the homeless since 1998.
Founded in Austin, Texas, the organization serves its homeless neighbors through three core programs: Truck Ministry, Community First! Village, and Community Works.
Community First! Village is a 51-acre master planned development that provides affordable, permanent housing and a supportive community for men and women coming out of chronic homelessness.
MLF is embarking on a new phase of community expansion, adding more than 1400 new neighbors over the next 5-10 years.
MLF is a faith-based organization whose ideals and philosophy come directly from the Gospel of Jesus Christ.
MLF's vision is to empower communities into a lifestyle of service with the homeless.
MLF's mission is to provide food and clothing, cultivate community, and promote dignity to our homeless brothers and sisters in need.
MLF's goals include transforming the way people view the stereotype of those who find themselves homeless, reconnecting the homeless to self, family and community, helping the chronically homeless rediscover and utilize their God-given talents to do purposeful work, connecting human to human, heart to heart through the fellowship of food and hospitality, and inspiring people into a lifestyle of abundance by giving their best first.
MLF's belief statements center on the belief that homelessness is the result of a profound, catastrophic loss of family.
MLF is committed to fostering a culture that prioritizes relational connection, believing that transactions are means to relational ends.
MLF's core values are Faith, Humility, Generous Spirit, and Integrity.

Equal Opportunity

MLF is committed to creating a diverse environment and is proud to be an equal opportunity employer.
Personnel are chosen based on ability without regard to race, color, religion, sex, national origin, genetics, disability, marital status, or sexual orientation in accordance with federal and state law.