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About the Role
Relay is seeking an individual to build and own the systems and processes that underpin both enterprise sales and field operations. This role involves defining best practices, implementing solutions, and utilizing data to drive efficiency and identify opportunities. The ideal candidate will be an architect and operator, comfortable with AI-native approaches and fluent in metrics.
Responsibilities
- Build the new-business engine, including TAM, account scoring, prioritization, and top-of-funnel processes.
- Own the CRM and deal desk, architecting Pipedrive, governing deal terms, and improving pitch and proposal quality.
- Scale the Pitstop engine by managing scoring, territories, targets, dashboards, pricing, and lead data.
- Automate the tooling stack, prioritizing building over buying, and reducing manual work in the sales day.
- Diagnose and fix funnel inefficiencies by analyzing data and implementing solutions.
Requirements
- Systems thinker who builds systems and takes ideas to completion.
- Proven RevOps experience in a fast-moving environment.
- Experience implementing and evolving CRM systems like Pipedrive.
- Proficiency with AI tools like Claude for building tooling and automations.
- Ability to deliver fast and practical results.
- Comfortable scoping work for engineering.
- High bar for quality, clean data, and tight processes.
- Strong skills in both detailed workflow refinement and pipeline quality discussions.
Skills
- Systems thinking
- RevOps
- CRM implementation and evolution (Pipedrive)
- AI tooling and automation
- Data analysis
- Sales process optimization
- Pipedrive
Location
- Shoreditch
Work Type
- 4 days on-site
- 1 day remote
Experience Level
- Proven RevOps experience
Benefits
- Generous equity with annual top-ups
- Private health & dental coverage
- 25 days of holidays
- Enhanced parental leave
- Hardware of your choice
- Gym subsidies
- Cycle-to-work scheme
- Friday office lunch
- Covered Uber home and dinner for late nights
About the Company
- Relay is reshaping how goods move in an online era, backed by significant Series A and B funding.
- The company's mission is to free commerce from friction by reducing delivery costs and making online shopping seamless and accessible.
- The engineering, product, and data team comprises approximately 160 people, with over 45 advanced degrees.
- Relay fosters an intellectually vibrant culture with first-principles thinking, tight feedback loops, and relentless experimentation.
Equal Opportunity
- Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.