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About the Role
This is a graduate-level operations role at an early-stage fintech banking startup. You will own a critical operational domain, initially running it manually and then engineering automated systems to reduce reliance on headcount. This is a high-agency, high-ownership position for someone who thinks in systems and measures success by the queue running without them.
Responsibilities
- Take ownership of a core operational domain, running cases, reviews, and escalations hands-on.
- Become the deepest expert on your domain's workflows, logging points where processes break or create friction.
- Automate your own work by shipping rules and sub-flows to handle manual tasks.
- Drive and validate measurable improvements on rebuilt workflows.
- Handle edge cases and knife-edge scenarios not yet covered by automation.
- Translate operational findings and failure modes into clear specs and requirements for Engineering and Product teams.
- Help ship the systems and agents that ultimately replace manual work.
Requirements
- 2 to 3 internships in high-growth startups, venture capital, or consulting, or demonstrated initiative through side projects, student organizations, research, or entrepreneurial work.
- Hands-on experience automating real workflows using AI tools, with built tools actively used rather than experimental prototypes.
- Experience running manual operational workflows end-to-end and documenting failure modes and process breakdowns.
- Experience building process automation rules, sub-flows, and workflow logic to replace manual effort.
- Comfortable operating in fast-moving environments with minimal process documentation.
- Ability to translate operational insights into technical specifications for engineering teams.
- Background in banking, payments, or fintech operations is a plus.
- Familiarity with no-code or low-code automation platforms such as Zapier, Make, n8n, or similar tools is a plus.
- Based in New York City or willing to relocate.
Skills
- AI tools
- Process automation
- Workflow logic
- Technical specifications
- No-code automation platforms
- Low-code automation platforms
Location
- New York City, NY, USA
Work Type
- On-site
- Full-time
Experience Level
- Graduate-level
Salary/Compensations
- $100,000 to $125,000 USD annually
Benefits
- Visa sponsorship is available.