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About the Role
Join Four Seasons and Help Shape the Future of Luxury Group Travel. This role plays a vital part in driving sales success across Europe, with a particular focus on the UK, Ireland, and Scandinavia markets, supporting a team of Account Directors responsible for generating over $70+ million in annual group revenue. This is an exciting opportunity for someone who enjoys working in a fast-paced environment, thrives on building relationships, has exceptional attention to detail, and is eager to develop a career within luxury hospitality sales.
Responsibilities
- Support Account Directors in managing key client relationships and sales opportunities.
- Coordinate and track group sales leads and opportunities across the Four Seasons portfolio.
- Act as a central point of contact for client and hotel enquiries.
- Assist with account planning, pipeline management, and business development initiatives.
- Ensure timely follow-up and communication with internal and external stakeholders.
- Maintain accurate customer and account information within Salesforce.
- Enter and manage sales activities, opportunities, leads, and account data.
- Produce weekly, monthly, and quarterly sales reports.
- Generate dashboards, presentations, and analyses using Excel, Power BI, and PowerPoint.
- Support revenue tracking and account performance reviews.
- Assist in the planning and execution of client events, trade shows, industry conferences, networking activities, and familiarization trips throughout Europe.
- Manage invitations, attendee communications, surveys, and event logistics.
- Create and update client presentations and sales collateral.
- Conduct market and competitor research to support commercial initiatives.
- Track event ROI and prepare post-event reports and recaps.
- Coordinate meetings, calendars, travel arrangements, and internal communications.
- Prepare meeting agendas, minutes, and follow-up actions.
- Support regional sales meetings, training sessions, and special projects.
- Contribute to maintaining an organized, collaborative, and high-performing team environment.
Requirements
- Highly organized with exceptional attention to detail.
- A natural multitasker who thrives in a fast-paced environment.
- Proactive, resourceful, and solutions-oriented.
- A confident communicator with strong interpersonal skills.
- Comfortable working with senior stakeholders across multiple countries and cultures.
- Passionate about delivering outstanding service and supporting business growth.
- Experience within hospitality, luxury travel, meetings & events, or a customer-focused industry is preferred.
- Fluent English required; additional languages are a plus.
Skills
- Microsoft Office Suite (Excel, PowerPoint, Outlook, Teams, SharePoint)
- Salesforce or similar CRM platform
- Power BI (advantageous)
Location
- London, United Kingdom
Work Type
- Hybrid
Education Level
- Bachelor's degree
About the Company
- Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.
- Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
- We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
- At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.
- Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.
- It comes from our belief that life is richer when we truly connect to the people and the world around us.
- Four Seasons Hotels and Resorts is a global, luxury hotel management company.
- We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing.
- Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide.
- At Four Seasons, we are powered by people and our culture enables everything we do.