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About the Role
This role involves handling job assignments, providing support services for import documentation, and general business support. The position requires effective communication with customers, overseas agents, and subcontractors, as well as planning and arranging carriers for shipments. Key responsibilities include preparing export shipments, ensuring compliance with regulations, data entry, issuing freight bills and invoices, managing key accounts, and meeting KPI standards.
Responsibilities
- Handle job assignments as determined by Team Leader or above.
- Provide support service to other Import Agent for import documentation.
- Effectively communicate with customers, overseas agents, and subcontractors.
- Plan and arrange carriers for each shipment.
- Prepare export shipments for assigned customers, including shipping, labeling, and distribution of cargo.
- Generate pick-up orders and shipping labels as needed.
- Ensure shipments are processed according to internal and external compliance regulations.
- Filing and data entry using AS/400 system.
- Issue freight bills and invoices and responsible for collecting unpaid invoices within credit terms.
- Own key accounts and ensure they are serviced with best practice and retention in mind.
- Meet KPI standards in accordance with Company/Branch initiatives.
- Develop, demonstrate, and maintain professional, courteous and respectful working relationships with all customers, co-workers, subcontractors and vendors at all times.
Requirements
- High school diploma or equivalency certificate or significant or relevant or appropriate working experience.
- Computer proficiency (MS Work, Excel, Lotus Notes, AS/400).
- Must be able to accommodate a flexible work schedule including weekends and holidays as necessary.
- Good teamwork skills and inclination.
Skills
- Some knowledge of general and Export Computer application technology desirable.
- Some knowledge of international commerce (sales and payment term, method, customs regulations etc.) desirable.
- Strong interpersonal, verbal, and written communications.
Location
- U.S.
Work Type
- Sedentary office work
- Full-time
Education Level
- High school diploma or equivalency certificate
Salary/Compensations
- $25.45 - $27.75
Benefits
- Medical, Dental, and Vision beginning the 1st of the month after 30 days.
- 401k with a company match
- Flexible Spending Accounts
- HSA
- Life and Accidental Death & Dismemberment Insurance
- Short & Long Term Disability
- Auto and Home policies
- Commuter Benefits
- Generous Vacation and Sick time.
About the Company
- Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo.
- NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world.
- Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX.
- NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network.
- NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees.
- NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world.
- We connect people with products throughout the world.
Equal Opportunity
- Nippon Express USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.