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About the Role

The Front Desk Associate role is an opportunity for the right candidate to engage with families, providing a welcoming, First-class Experience. This role requires a responsible, dynamic individual to manage administrative tasks for the medical team, aligning with the company's mission, vision, values, and culture.

Responsibilities

Greets families professionally both in person and on the phone.
Answers patient/family questions and seeks clarification when needed.
Accesses empathy and active listening in difficult interpersonal situations.
Supports patient care quality initiatives.
Coordinates escalations and urgent issues for timely resolutions.
Collaborates with site leadership to manage complex patient issues.
Employs Core values to help patients, families, and team members navigate systems.
Monitors and manages patient flow, assisting families with self-registration.
Stays current on workflows, responsibilities, and technology through distributed education.
Registers all patients, maintaining accurate and complete patient accounts with HIPAA compliance.
Manages and acts upon all incoming patient documents, mail, and correspondence.
Maintains confidentiality and privacy of all patient accounts, adhering to HIPAA guidelines.
Performs opening and closing duties including organizing, stocking, sanitizing, and reconciling.
Executes other duties as assigned.

Requirements

Team player that can function independently in a fast-paced environment.
Ability to work flexible work schedules based on office needs, potentially requiring travel to another site.
Excellent customer service and telephone skills.
Strong verbal and written communication skills.
Professional and friendly demeanor.
Quality focused and detail oriented.
Ability to calculate simple figures.
Outstanding time management, organizational, and critical thinking skills.
Superior situational awareness and ability to react to urgent situations.
Socially perceptive and ability to relate to children and their families.
Comfortability with routinely shifting demands.
Ability to navigate multiple computer systems.
High school diploma or GED.

Skills

Microsoft Office Suite (Intermediate)
Customer service
Telephone skills
Verbal communication
Written communication
Time management
Organizational skills
Critical thinking
Situational awareness
Interpersonal skills
Active listening
Empathy

Location

Onsite

Work Type

Full-time

Experience Level

Prior experience in a healthcare environment preferred
Prior Front Desk, concierge, customer service or other hospitality experience preferred

Education Level

High school diploma or GED

Salary/Compensations

$18 - $25/hour

About the Company

Committed to bringing passion and customer focus to the business.
PM Pediatric Care is an equal employment opportunity employer.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law.