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About the Role
The Associate Patient Care Coordinator is responsible for completing set processes and protocols. This role works cooperatively with all members of the care team to support the organization's vision and mission, deliver excellent customer service, and adhere to Lean processes. The position supports the team in meeting financial, clinical, and service goals.
Responsibilities
- Greets visitors and patients in person, or communicates by telephone or video conferencing, upholding excellent customer service
- Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
- Obtains appropriate applications and forms, confirming signatures are on file. Photocopies/scans documents as needed
- Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily
- Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed
- Provides wayfinding instructions and assists with hospital information as requested
- Coordinates patient admission needs, bed assignments, and tracking boards where applicable
- Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed
- May perform other duties upon request
Requirements
- High School Diploma/GED
- 1+ years of customer service experience in an office setting or professional work environment
- Basic level of proficiency in Microsoft Office products
- Must be 18 years of age or older
- Candidates are required to pass a drug test before beginning employment
Skills
- Strong communication and customer service skills both in person and via phone
- Ability to work independently and maintain good judgment and accountability
- Demonstrated ability to work well with others
- Strong organizational and time management skills
- Ability to multi-task and prioritize tasks to meet all deadlines
- Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others understand, as well as ability to understand and interpret information from others
- Experience in a medical office or hospital admitting/registration office
- Experience with electronic medical records system
- Knowledge of medical terminology
Location
- 13900 West National Ave, New Berlin, WI 53151
Work Type
- Full-time
Experience Level
- 1+ years of customer service experience
Education Level
- High School Diploma/GED
Salary/Compensations
- $16 to $29 per hour
Benefits
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
About the Company
- Optum, in strategic partnership with ProHealth Care. ProHealth Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century.
- Be part of a collaborative environment that strives for excellence, nurtures respect and ensures high-quality care delivery to our patients.
- Join us in making an impact as an Optum Team Member supporting Pro Health Care and discovering the meaning behind Caring. Connecting. Growing together.
- At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone.
- We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life.
- We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Equal Opportunity
- UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.