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About the Role
Serve as the primary technical liaison for external banks, PTFs, and buy-side clients, driving the design, implementation, and support of Cantor Fitzgerald’s proprietary binary and FIX APIs across multiple regions. Manage pre-sales scoping, post-sales rollout, and ongoing technical enhancements, ensuring seamless e-trading and straight-through processing integrations while acting as the escalation point for complex client issues.
Responsibilities
- Partner with sales and product specialists to identify, qualify, and expand revenue opportunities.
- Develop comprehensive integration plans with clients for multi-region deployment of APIs and financial products.
- Provide technical and development support for binary/FIX APIs covering market data, order entry, and STP.
- Coordinate release, testing, and rollout of new API versions and enhancements with clients and internal teams.
- Serve as 3rd-level support for production issues, troubleshooting integration problems and ensuring resolution.
- Build and maintain strong relationships with client technology teams across vertical and horizontal functions.
- Gather client feedback, translate requirements into actionable product enhancements, and liaise with development.
- Document procedures, create training materials, and educate clients on product usage.
- Manage multiple integration projects simultaneously while maintaining focus and composure under pressure.
- Collaborate with external software vendors to ensure seamless connectivity and integration.
Requirements
- 5+ years experience in a financial institution or fintech firm with client-facing responsibilities.
- 7+ years of hands-on experience with FIX protocol implementations.
- Strong understanding of capital markets, front/middle/back-office systems, and trading workflows.
- Experience with third-party trading software, connectivity vendors, and VeriFIX or similar testing tools.
- Proficiency in Linux/Unix environments and networking protocols (TCP/IP, UDP).
- Proven ability to prioritize, own tasks, and maintain attention to detail across multiple projects.
- Excellent communication and interpersonal skills; able to work independently and within teams.
- Self-starter with a proactive, adaptable attitude and ability to stay calm under pressure.
- Demonstrated success in pre-sales scoping and post-sales technical support for API integrations.
- Ability to document requirements, create training content, and convey technical concepts clearly.
Skills
- FIX protocol
- API integrations
- Linux/Unix
- TCP/IP
- UDP
Experience Level
- Senior
- 5+ years experience in a financial institution or fintech firm
- 7+ years of hands-on experience with FIX protocol implementations
Salary/Compensations
- $160-170k base