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About the Role
Provide direct confidential and operational support to the Chief Programs Officer (CPO), serving as the primary administrative liaison to manage schedules, communications, and documentation, while also contributing to smooth day-to-day office functions.
Responsibilities
- Provide proactive, confidential administrative support to CPO, including scheduling, calendar management, expense processing, meeting logistics, and coordination of occasional travel.
- Serve as a trusted onsite partner to the executive, supporting the needs of a large team and acting as a key liaison and communication bridge during urgent, time-sensitive, or high-priority situations.
- Exercise sound judgment, discretion, and confidentiality in handling sensitive information and prioritizing competing demands.
- Provide reliable transportation and logistical support by driving to stores, restaurants, venues, and other locations to complete errands, tour venues, courier materials between sites, and transport documents.
- Coordinate and support internal events and meetings for the programs staff, leadership teams, and organization-wide meetings.
- Draft and prepare correspondence, reports, presentations, and other documents on behalf of the CPO.
- Coordinate internal and external meetings and events, including agendas, materials, logistics, and follow-up on action items.
- Organize and maintain confidential files, records, and documents for the CPO and program leadership team.
- Manage incoming communications (emails, calls, requests) for the CPO, prioritizing and routing appropriately.
- Track deadlines, deliverables, and projects to ensure timely follow-up for the CPO.
- Assist with program budget tracking, expense reporting, and financial documentation as directed by the CPO.
- Review and process timecards, staff reimbursements, and expense reports for accuracy and approval routing.
- Support agency-wide initiatives and special projects led by the CPO.
- Provide office support by maintaining supplies, coordinating mail distribution, and troubleshooting office equipment.
- Assist with the coordination and timely distribution of resources, information, and support materials to clients and/or staff.
- Supervise and coordinate volunteers and/or interns providing administrative or project-based support to the CPO.
- Set up and prepare meeting spaces and special events, ensuring necessary materials, equipment, and refreshments are in place.
- Serve as a professional point of contact with internal staff, board members, vendors, and external partners.
- Interact regularly with agency staff, volunteers, donors, board members and / or client populations in a respectful and confidential manner with a high degree of customer service etiquette.
- Provide back-up administrative support to other leadership staff as needed.
- Ability to work occasional nights and weekends to support key organizational events.
- Other duties as assigned.
Requirements
- Minimum 3+ years of related experience required or equivalent combination of education and experience.
- Preferred 1+ year of experience working in customer/client assistance, administrative management, or project management roles.
- Must be proficient in variety of Microsoft Suite tools, including Outlook, Word, Excel, PowerPoint, and Teams.
Skills
- Client Focus
- Collaborates and Adapts
- Honors Differences
- Nimble Learning
- Builds Trust
- Action Oriented
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Teams
Location
- Austin, TX
Work Type
- Full-time
- Onsite
Experience Level
- 3+ years of related experience
- 1+ year of customer/client assistance, administrative management, or project management experience
Education Level
- Bachelor’s degree preferred
Salary/Compensations
- $25.64 - $36.25/hr
Benefits
- 24 PTO days per year (accrued)
- 11 paid holidays per year
- Premium-free employee medical plan with $100 per month HSA contribution
- Affordable employee or family medical, dental, and vision options
- Retirement savings plan with 50% match on the first 6% of contributions
About the Company
- With more than 50 years of experience working with youth experiencing homelessness, youth aging out of foster care, young adults, and young parents, LifeWorks is committed to solving youth homelessness through housing, mental health, education, and workforce services.
- Vision: A Central Texas where every young person has a place to call home, a sense of belonging, and the support to pursue a life they love.
- Provides a full range of support services for vulnerable youth, ensuring access to a safe home, healing, and opportunities to learn and work.
- Utilizes innovative problem-solving, shared accountability, and evidence-based solutions to achieve real, sustainable, and measurable results.
- Offers opportunities to grow professionally while making an immediate, lasting impact on the lives of youth and families in the community.
Equal Opportunity
- LifeWorks is committed to solving youth homelessness through housing, mental health, education, and workforce services.