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About the Role
Guide a high-performing team while driving service excellence and operational consistency, creating memorable guest experiences and building a strong path for career growth.
Responsibilities
- Oversee front desk operations and ensure excellent guest service.
- Train, support, and schedule team members.
- Manage check-in/out, reservations, room blocks, and guest requests.
- Monitor room availability and support revenue and inventory controls.
- Handle guest communications, concerns, and service recovery.
- Process payments, balance cash, and complete daily financial tasks.
- Maintain a clean, organized front desk and lobby environment.
- Ensure compliance with safety, security, and operational procedures.
Requirements
- High school diploma required; hospitality or leadership experience preferred.
- Strong leadership, communication, and guest service skills.
- Ability to multitask and stay organized in a fast-paced environment.
- Detail-oriented with strong problem-solving abilities.
- Basic computer skills and ability to manage financial transactions.
- Professional, reliable, and service-focused.
- Must be able to work a flexible schedule, including evenings, weekends, and holidays.
Skills
- Leadership
- Communication
- Guest service
- Multitasking
- Organization
- Problem-solving
- Financial transaction management
- Computer skills
Work Type
- Full-time
Education Level
- High school diploma
Salary/Compensations
- $21-23/hour
Benefits
- Competitive wages
- Medical/Dental/Vision plans insurance
- Life insurance with Short Term and Long Term disability options
- 401k with Company Match
- Tuition assistance
- Discounted room rates at Concord managed hotels
- Training & development and career advancement opportunities
About the Company
- Culture is based on five Cornerstones: Quality, Integrity, Community, Profitability, and Fun.
- Provides a great work environment for associates.
- Strives to hire the BEST associates in the market.
- Associate First culture supports and inspires personal development.
- Values work life balance, diversity, and commitment to provide the best customer service and quality accommodations.
Equal Opportunity
- EEO employer M/F/D/V.
- Maintain a drug-free workplace.