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About the Role
As a Front Office Manager, you will oversee daily front office operations, delivering memorable experiences that make every guest's stay exceptional. You will be responsible for spreading the light and warmth of hospitality.
Responsibilities
- Manage daily front office operations, including guest service, registration, room inventory, and adherence to policies and standards.
- Monitor and elevate service by tracking guest satisfaction, addressing issues, and guiding the team to implement improvements.
- Implement revenue initiatives by promoting hotel services and executing up-selling tactics.
- Facilitate team knowledge by providing regular updates and training on hotel offerings, services, and local attractions.
- Delight guests by welcoming them, responding to inquiries, and resolving concerns promptly.
- Inspire and develop the team by supervising, supporting, monitoring performance, providing coaching, and fostering a positive work environment.
Requirements
- Minimum two years of hotel front desk management experience.
- Experience managing 400+ rooms properties is highly preferred.
- Union experience is highly preferred.
Location
- San Francisco
Work Type
- Full-time
Experience Level
- Management
Benefits
- Competitive health plans
- Career advancement opportunities
- Go Hilton Travel Discount program
- 110 nights of deeply discounted travel
- Employee stock purchase program (ESPP) with a 15% discount
- Paid parental leave
- Personalized caregiving support
- Crisis concierge
- Mental health resources through Employee Assistance Program (EAP)
- Generous paid time off (PTO)
- Health & welfare benefits
- Retirement plans
About the Company
- Parc 55 San Francisco - a Hilton Hotel is a sleek boutique hotel with 1024 guest rooms, located steps from Powell Street and Westfield San Francisco Shopping Center.
- Hilton is a global leader in hospitality, committed to filling the earth with the light and warmth of hospitality.
- The company has welcomed over 3 billion guests worldwide and is recognized on the World’s Best Workplaces list by Great Place to Work and Fortune.
- Hilton offers a world-class brands and sets new standards for the future of travel.
- Hilton supports Team Members' journeys, whether starting a career or exploring something new.