Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this Community Web Manager role.
Rezi rewrites your resume against ServiceNow's job description. Free.
Tailor your resume to this Community Web Manager role.
Rezi rewrites your resume against ServiceNow's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Community Web Manager posting at ServiceNow — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Community Web Manager posting at ServiceNow — free, in seconds.
About the Role
The Community Platform team manages one of ServiceNow's largest customer-facing digital experiences. This role is responsible for ensuring content is accurate, timely, discoverable, and aligned with business and customer needs.
Responsibilities
- Execute and manage website updates across the ServiceNow Community platform.
- Manage staging, quality assurance, and production deployment processes.
- Design, build, and deploy landing pages using Khoros templates.
- Manage page layouts, components, asset placement, and responsive design.
- Manage external Community properties, including YouTube, podcast publishing, and video publishing.
- Configure site navigation, redirects, content placement, tagging, labels, permissions, and visibility settings.
- Support role-based access controls and community governance requirements.
- Partner with engineering and product to identify publishing workflow improvements, submit feature requests, and resolve publishing issues.
- Collaborate with UX design and brand teams on page layouts, components, design implementation, and brand compliance.
- Build and maintain product hub experiences using established templates and content frameworks.
- Coordinate content migrations, launches, and updates with business stakeholders.
- Ensure content is organized and presented consistently across the platform.
- Serve as the primary point of contact for Community publishing and content management requests.
- Consult with product marketing, customer marketing, events, advocacy, and enablement teams on content strategy and site best practices.
- Translate business requirements into scalable web experiences.
- Manage multiple projects and competing priorities while maintaining service-level expectations.
- Train stakeholders on community tools, publishing processes, and governance standards.
- Develop documentation, reference materials, and training resources.
- Support content owners in maintaining their sections of the Community platform.
Requirements
- 7+ years of experience in web publishing, web content management, digital operations, community management, or related field.
- Experience working within a CMS, digital experience platform, or online community platform.
- Strong understanding of content governance, publishing workflows, and quality assurance practices.
- Experience managing multiple stakeholder requests and priorities.
- Strong written and verbal communication skills.
- Strong project management and organizational skills.
- Familiarity with HTML, CSS, JSON-based content configuration, Adobe Experience Cloud (AEM, Adobe Target, etc), Adobe Photoshop, redirects, navigation management, and CMS administration.
- Experience supporting enterprise-scale customer-facing digital properties.
- Experience designing and delivering stakeholder training and enablement.
- Experience utilizing AI tools to streamline publishing workflows, content optimization, or stakeholder enablement.
Skills
- Web Publishing
- Content Operations
- Digital Experience Management
- Stakeholder Management
- Content Governance
- Platform Administration
- Quality Assurance
- Training & Enablement
- Project Coordination
- Khoros
- Gainsight
- Higher Logic
- HTML
- CSS
- JSON-based content configuration
- Adobe Experience Cloud (AEM, Adobe Target, etc)
- Adobe Photoshop
- Redirects
- Navigation management
- CMS administration
- AI tools
Location
- AMS - North America and Canada
Work Type
- Flexible
- Remote
Experience Level
- 7+ years of experience
About the Company
- ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together.
Equal Opportunity
- ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
- We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
- For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.