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About the Role
We are a growing pain management practice seeking a dependable, professional, and patient-focused Medical Front Desk to join our team. This position plays an important role in creating a positive patient experience while ensuring that daily clinic operations run smoothly and efficiently.
Responsibilities
- Greeting patients and providing a professional, welcoming check-in and check-out experience
- Answering and routing incoming phone calls
- Scheduling and rescheduling patient appointments
- Verifying and updating patient demographic information, insurance information, identification, pharmacy, and contact information
- Collecting copays, deductibles, and other patient-responsibility balances as appropriate
- Scanning and maintaining accurate patient documentation
- Documenting patient communications and telephone encounters
- Communicating effectively with providers, clinical staff, billing, authorization, and other team members
- Monitoring schedules and helping maintain an efficient patient flow
- Responding professionally to patient questions and concerns
- Protecting patient confidentiality and following HIPAA requirements
- Completing other administrative duties necessary to support daily clinic operations
Requirements
- Previous medical front desk, medical receptionist, or patient services experience
- Comfortable working in a fast-paced medical office
- Excellent communication and customer-service skills
- Organized and able to manage multiple responsibilities at once
- Pays close attention to detail and documentation
- Comfortable communicating with patients by phone and in person
- Understands the importance of accurate insurance and demographic information
- Dependable, punctual, and professional
- Works well as part of a team
- Comfortable learning and using electronic medical record systems
- Experience in pain management, orthopedics, spine, neurology, or another specialty medical practice is a plus
- The ideal candidate understands that the front desk is more than a check-in station. It is a central communication point for the entire practice.
- Accurate documentation, clear communication, attention to detail, and excellent patient service directly affect clinical care, scheduling, authorizations, billing, and the overall patient experience.
- Takes ownership of responsibilities, communicates well with both patients and coworkers, and wants to grow with a successful medical practice.
Skills
- eClinicalWorks (eCW) experience strongly preferred
- Experience using other medical EMR/EHR systems will also be considered
Location
- Bastrop, TX
- North Austin, TX
Work Type
- Full-time
- In person
About the Company
- Pain Management Practice