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About the Role

The Senior Technical Support Specialist is Kinsley Power Systems' advanced technical resource for power generation equipment, providing training, field support, troubleshooting, repair assistance, and subject matter expertise for Rehlko generators, ATS/switchgear, DPS systems, and large multi-unit configurations. This role collaborates with various internal teams and factory personnel to support technician development, complex repairs, and customer issues.

Responsibilities

Obtain, maintain, and keep current all applicable Rehlko certifications, factory training credentials, and train-the-trainer qualifications.
Actively participate in the development and delivery of industrial training classes, including classroom instruction, hands-on training, technician mentorship, and field-based training support.
Collaborate with Technical Support Coordinator/Trainer and Branch Manager to maximize technician productivity, deliver field and classroom training, conduct QC audits, and problem-solve logistical/technical/capacity/scheduling issues.
Work with Operations management on technician mentorship to build a larger technician base with a higher skill set.
Lead advanced troubleshooting for complex equipment, controls, switchgear, and commissioning issues by coordinating with Rehlko factory engineering, technical support teams, and internal stakeholders.
Support completion of large-scale service and start-up assignments by ensuring technical issues are documented, communicated, and brought to closure.
Maintain accurate records of technical issues, factory communications, corrective actions, lessons learned, and final outcomes.
Travel to customer sites, high-level job sites, and emergency service events throughout Kinsley's service territory for advanced technical support, field training, troubleshooting, repair oversight, commissioning assistance, and assigned service support.
Conduct engine and electrical diagnostics, troubleshooting, and repairs for Rehlko KO-Series and "Big-Iron" generators, ATS, paralleling, switchgear, DPS systems, and other complex or multi-unit configurations.
Perform off-site engine and alternator repairs on industrial and commercial power generation equipment.
Install, convert, and retrofit outdated equipment.
Provide switchgear service, start-ups, and upgrades.
Perform preventative maintenance on power generation equipment, including oil and filter changes, as well as part replacements/repairs.
Manage service and start-up of large-scale projects from equipment commissioning.
Coordinate with Kinsley Service Department on commissioning and start-up dates for all relevant projects.
Manage and monitor execution of specified projects working with the Service Startup Coordinator to successful completion.
Collaborate with external customers and internal customers on upgrading existing switchgear, from start to finish (including commissioning).
Work with Kinsley AMS as a service expert on larger MVP accounts to maximize TM and upselling opportunities.
Provide updates and status reports on scheduled jobs to key internal and external stakeholders.
Respond to after-hours on-call requests, both in-state and out-of-state, 24/7/365 for specified large-scale jobs or switchgear-related issues.
Promote a culture of safety, integrity, and accountability through words and actions.
Work in a safe and efficient manner, including maintaining good housekeeping and adhering to all safety policies.
Practice safe operation and proper maintenance of a company vehicle.
Adhere to all Federal, State, Local and Company policies.
Maintain an average annual billable percentage of 50% or greater, unless granted an authorized exemption.

Requirements

Minimum of twenty years of hands-on experience servicing generators with capacities ranging from 500kW to 2500kW, including expertise in paralleling switchgear and DPS systems.
Willingness to engage in international travel and meet the requirements for obtaining security clearance.
Ability to obtain and maintain all required Rehlko certifications, train-the-trainer credentials, and continuing education requirements.
Possession of an OSHA 10 or OSHA 30 certification or the ability to obtain one.
Possession and maintenance of a valid state driver's license.
Possession of a current DOT medical card, as required for towing, or the ability to obtain one.
Flexibility to work a varied schedule, including nights, weekends, and on-call hours as necessary.
Ability to work effectively in all weather conditions and diverse environments (urban and rural).
Strong personal integrity, a high sense of urgency, and a drive for success.
Excellent customer service focus with proficient verbal communication skills.

Skills

Technical training
Field support
Troubleshooting
High-level repair assistance
Commissioning support
Subject matter expertise
Rehlko KO-Series generators
Rehlko "Big-Iron" generators (1MW and above)
ATS/switchgear
DPS systems
Large multi-unit configurations
Engine diagnostics
Electrical diagnostics
Paralleling switchgear
Verbal communication

Location

Kinsley's service territory

Work Type

Full-time
On-call

Experience Level

Senior
20+ years

Education Level

OSHA 10 or OSHA 30 certification
DOT medical card
EGSA certification (Preferred)

About the Company

Kinsley Power Systems is a provider of power generation equipment.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.