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About the Role

The Case Manager III will manage complex client caseloads, coordinate calendars, conduct in-person client check-ins, and ensure documentation and compliance. This role requires a self-starter with minimal supervision, knowledge of the Homeless Response System, and experience with the PIRP documentation format.

Responsibilities

Manage a caseload of complex cases, providing direct support and intervention.
Conduct thorough assessments of clients' needs, strengths, and challenges.
Develop, implement, and monitor individualized care plans every 90 days in collaboration with clients, families, and other service providers.
Facilitate access to necessary services, including healthcare, housing, education, employment, and social support.
Conduct in-person client check-ins, maintaining a consistent presence in both office and field settings.
Maintain, coordinate, and plan a weekly calendar to ensure optimal client engagement and service delivery.
Upload photos of in-person visits into the organization’s designated system.
Ensure case notes are completed within 48 hours of any client-related event using the PIRP (Problem, Intervention, Response, and Plan) format.
Maintain accurate and up-to-date client records, documentation, and reporting in compliance with organizational policies and ethical standards.
Attend weekly supervision sessions with a clinician to review cases and receive guidance.
Participate in one-on-one meetings with leadership to discuss progress, challenges, and any necessary support.
Engage in meetings with stakeholders to ensure coordinated care and effective collaboration.
Ensure that all case management activities align with organizational policies, legal regulations, and ethical standards.
Monitor and evaluate the effectiveness of case management services, identifying and implementing service improvements as needed.
Participate in audits, reviews, and evaluations by internal and external regulatory bodies.
Collaborate with community organizations, healthcare providers, and other stakeholders to coordinate services and resources for clients.
Advocate for clients’ rights and needs within the organization and the broader community.
Represent the organization in meetings, conferences, and events as necessary.
Stay informed about industry trends, best practices, and regulatory updates, sharing knowledge and insights with colleagues.
Contribute to the development and implementation of new case management programs and initiatives.
Identify areas for program improvement and innovation, proposing recommendations to senior leadership.

Requirements

Experience working with vulnerable populations, volunteering at homeless shelters or community organizations, or participating in internships or practicums in social services can be advantageous.
Basic knowledge and understanding of homelessness issues, social services, and community resources in San Francisco are beneficial.
Familiarity with trauma-informed care, cultural competency, and client-centered approaches is valuable.
Proficient in Microsoft Office Suite.
Knowledge of relevant laws, regulations, and policies related to homelessness and social services is advantageous.
Excellent interpersonal and communication skills to establish rapport, actively listen, and effectively communicate with clients, colleagues, and external stakeholders.
Basic organizational and time management skills to handle caseloads, maintain documentation, and meet deadlines.
Empathy and compassion to provide support and assistance to individuals experiencing homelessness.
Problem-solving skills to identify client needs, navigate resources, and address barriers.
Cultural sensitivity and the ability to work with individuals from diverse backgrounds.
Ability to work in an open office environment surrounded by moderate noise and distractions.
Frequently required to sit; occasionally walk and stand; travel from the building to other sites.
Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus.
Dependable and reliable transportation is important, as the role includes significant fieldwork, as well as office duties.
Valid California’s Driver’s License and Auto Insurance (if duties require).
Live Scan fingerprinting and TB clearance as well as any other medical vaccinations may be required.

Skills

PIRP (Problem, Intervention, Response, and Plan) documentation format
Homeless Response System knowledge
Microsoft Office Suite proficiency
Interpersonal skills
Communication skills
Organizational skills
Time management skills
Empathy
Compassion
Problem-solving skills
Cultural sensitivity
Trauma-informed care familiarity
Client-centered approaches familiarity
Harm Reduction philosophy familiarity
Motivational Interviewing familiarity
Housing First Approach familiarity
Case management software proficiency

Location

San Francisco

Work Type

Fieldwork
Office environment

Experience Level

5 years management experience (preferred)

Education Level

Master’s or Bachelor’s degree in social work, psychology, counseling, or related field (preferred)
Certification: Relevant certification in case management (e.g., CCM, ACM), Certified Alcohol and Drug Counselor (CADC), or Mental Health First Aid (preferred)