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About the Role
Wellcom Worldwide is seeking an enthusiastic Account Executive to join their team. This role is based onsite at a major client’s Central London office, reporting to the Account Director. You will manage production requirements across multiple departments for the client, coordinating and delivering creative production for print and digital channels in a fast-paced, deadline-driven environment.
Responsibilities
- Build and maintain excellent client relationships throughout project delivery, ensuring clear communication and effective expectation management.
- Build strong relationships and trust with client teams, offering expert guidance and support on creative content production.
- Anticipate the impact of decisions and actions on the client, responding quickly to their needs, resolving issues efficiently and avoiding overcommitment.
- Identify potential project risks, create contingency plans, and escalate issues with commercial impact when appropriate.
- Identify areas of inefficiency or duplication, and proactively work with the wider Account Management and studio teams to resolve them.
- Identify opportunities to strengthen and develop existing client relationships, with support from the wider Account Management team.
- Take overall responsibility for delivering assigned projects, with support from the Account Director where required.
- Support senior team members on larger, more complex projects.
- Ensure adherence to agreed SLAs, KPIs, processes, project plans, WIP reporting and QC processes.
- Provide administrative support, including preparing internal and client reports, scheduling meetings, developing project timelines and tracking deadlines, and tracking KPIs.
- Collaborate with other regional Account Management teams to share knowledge, resources and best practices.
Requirements
- At least 2 years’ experience in a production or creative agency.
- Excellent communication skills in English, both verbal and written.
- Organised and efficient, with an entrepreneurial attitude.
- Impeccable attention to detail in your work, processes, presentations and written communication.
- Sociable, likeable and willing to be part of a great team.
- Comfortable working in a fast-paced environment.
- Ability to manage multiple projects and the associated communications.
- A natural problem solver and innovator who can find solutions to client requirements or requests.
Skills
- Project management systems
- Asset management systems
Location
- Central London
Work Type
- Onsite
- Full-time
Experience Level
- 2+ years
About the Company
- Wellcom Worldwide is a company focused on creative production.