Resident Service Coordinator/Leasing Consultant- Affordable Community
Atlantic Pacific Companies · Austin, TX, US
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About the Role
Atlantic Pacific Companies is seeking an experienced and highly motivated Resident Service Coordinator/Leasing Consultant for The Studio at ThinkEast, an 181-unit affordable community in Austin, TX. This role is responsible for leasing apartments and assisting tenants with their needs, including meeting prospective tenants, coordinating lease terms, and promoting the business.
Responsibilities
- Answers telephones and provide leasing information, schedule appointments for tours, take maintenance requests, and assist residents with needs.
- Welcomes and shows prospective residents the property and explains the application process. Prepares move-in packet upon application approval.
- Reviews and explains information to residents regarding gate cards, gate codes, leases, and community policies, based on HUD and LIHTC programs.
- Conducts move-in inspections with residents, completing the inventory sheet and ensuring signatures before key release.
- Assists in handling resident service requests and various concerns.
- Types and delivers community and resident letters with Manager approval.
- Ensures proper screening of applications, reviews and signs lease agreements, and collects fees and rents accurately and timely, adhering to HUD/LIHTC regulations.
- Maintains a neat and clean office environment.
- Assists in following up on work orders.
Requirements
- High School Diploma and one to two years of related experience and/or training in residential services, customer service, or sales, or an equivalent combination of education and experience.
- Two years of LIHTC/Affordable housing experience.
- Previous experience with marketing, sales, and customer service.
- Experience with Bluemoon and Yieldstart preferred.
- Required experience with Onsite or Yardi (CRM, Voyager, P2P).
- Proficient in computer software, including Microsoft Office (Excel, Word, and Outlook).
- Ability to cover leasing office on weekend shifts as needed.
Skills
- Leasing
- Customer Service
- Sales
- Marketing
- Microsoft Office Suite
- Bluemoon
- Yieldstart
- Onsite
- Yardi
Location
- Austin, TX
Work Type
- Full-Time
Experience Level
- 1-2 years related experience
- 2 years LIHTC/Affordable housing experience
Education Level
- High School Diploma
About the Company
- Atlantic Pacific Companies is a dynamic industry leader with a growing and diverse portfolio of properties throughout Florida, Georgia, Texas, California, North Carolina, and Washington, D.C.
- Atlantic Pacific Companies is a drug-free workplace.
Equal Opportunity
- We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.