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About the Role
We are seeking relationship-builders, storytellers, problem-solvers, and natural sellers who love connecting with people, creating memorable experiences, and thriving in a fast-paced environment where every interaction matters. You will blend hospitality, frontline sales, and guest experience, as every conversation is an opportunity to create loyalty, spark a Peak Moment, and open the door to new business opportunities.
Responsibilities
- Convert guest inquiries into bookings through value-based selling.
- Turn phone calls, emails, and walk-ins into reservations by communicating unique value, responding quickly, and selling confidently.
- Deliver exceptional Platinum Service during every interaction.
- Make guests feel seen, welcomed, and cared for by creating memorable Peak Moments and anticipating needs from check-in to check-out.
- Identify and surface sales opportunities during daily guest interactions.
- Listen for company names, travel patterns, and referrals, capturing and passing along qualified leads.
- Support smooth hotel operations through accurate, efficient service.
- Handle reservations, payments, records, and problem resolution with detail and professionalism while maintaining a clean, organized, welcoming front-of-house area.
Requirements
- Relationship-Building & Rapport
- Excellent communication and interpersonal skills with a positive and friendly attitude
- Strong problem-solving skills and ability to multitask.
Skills
- Sales
- Guest Experience
- Hospitality
- Communication
- Interpersonal Skills
- Problem-Solving
- Multitasking
Work Type
- Part Time
Salary/Compensations
- $16/Hour
Benefits
- 8 paid holidays
- Flexible PTO and Vacation
- Birthday Pay
- Additional paid time off for Community Involvement
- Health Insurance
- IRA Match Program
- Mental Health & Wellness Program including a Life Coach
- Employee Development Program
- Discounted hotel stays for brands within our portfolio
About the Company
- At Pathfinder Hospitality, we don't just serve guests. We win guests.
- Platinum Service is our promise: Do unto others better than they could have ever imagined.
- Hospitality isn't just what we do - it's who we are.
- Our purpose is to create memorable experiences for both guests and team members through world-class service, meaningful connection, and a culture built to last.
- If you believe in going above and beyond and turning ordinary moments into extraordinary ones - you'll fit right in.
- We have an infinite mindset, guided by our core values: Accountability, Collaboration, Empowerment, Innovation, Integrity, Passion, Transparency.