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About the Role

Become a Financial Credit Expert. We will train you. Apoyo Financiero, Inc. is hiring bilingual talent for our San Francisco branch. This opportunity is ideal for bilingual candidates with experience in sales, customer service, call center, collections, retail, cashier, or direct customer-facing roles. Previous financial services experience is not required. We provide complete training in the credit cycle, financial education, and responsible credit history management. We are looking for individuals who want to grow and become Financial Credit Specialists. Through your work, you will help our community cover financial needs, reach important goals, fulfill dreams, and learn how to make better financial decisions to protect and build their credit history. Our commitment goes beyond offering financial products. We are here to guide, educate, and support our community with respect, responsibility, and empathy. We seek to bring long-term team members on board; therefore, we provide the training to build a stable and successful career within the financial sector.

Responsibilities

• Help our community cover financial needs, reach important goals, and fulfill dreams.
• Learn how to make better financial decisions to protect and build their credit history.
• Guide, educate, and support our community with respect, responsibility, and empathy.
• Build a stable and successful career within the financial sector.

Requirements

• Previous experience in sales, customer service, call center, collections, retail, cashier, or customer-facing roles.
• Bilingual English/Spanish.
• Enjoys working with goals, follow-up, and customer service.
• Able to explain information clearly, professionally, and respectfully.
• Interested in helping the community through financial education and responsible guidance.
• Desire to grow within a stable company.
• Sales and collections experience preferred.
• Minimum 1 year of customer service experience (Retail, Sales, Financial Services).
• Service-oriented and able to resolve customer concerns professionally.
• Strong phone presence; comfortable with high call volume.
• Strong numeric/data accuracy; computer proficiency (typing speed 40 wpm minimum).
• Self-motivated with a strong desire for professional growth.
• Open to ongoing coaching and committed to becoming an expert in consumer credit.
• Must be able to maintain strict confidentiality of client information.

Skills

• Sales
• Customer Service
• Call Center
• Collections
• Retail
• Cashier
• Customer-facing roles
• Bilingual English/Spanish
• Goal-oriented
• Follow-up
• Financial Education
• Responsible Guidance
• Computer proficiency
• Typing speed 40 wpm minimum

Location

• SAN FRANCISCO - SAN FRANCISCO, CA

Work Type

• Full Time
• On-site

Experience Level

• Entry
• Minimum 1 year of customer service experience

Education Level

• High School diploma required
• College preferred

Salary/Compensations

• $21.00 - $21.50 Hourly

Benefits

• Medical benefits
• 401(k) Retirement plan
• Paid holidays, vacation days, sick days, and bereavement (direct family)
• Training and leadership development
• Inspiring career path with internal growth opportunities

About the Company

• Apoyo Financiero provides complete training in the credit cycle, financial education, and responsible credit history management.
• Our commitment goes beyond offering financial products. We are here to guide, educate, and support our community with respect, responsibility, and empathy.
• At Apoyo Financiero, we seek to bring long-term team members on board; therefore, we provide the training to build a stable and successful career within the financial sector.
• 98% of our leadership has grown from within the company.

Equal Opportunity

• We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by law.